Depot Pickup Team Leader (Kepong)

Kuala Lumpur, Kuala Lumpur, Malaysia DHL eCommerce Solutions 66193 5. April, 2021
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We are currently seeking aDepot Pick-up Team Leaderto join DHL eCommerce Malaysia in Kepong!

TheDepot Pick-up Team Leaderwill be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

·Maintain good working relationships

·Co-ordination, discussion and communication

·Assist to keep performance and meet target

·Problem shooting and Improvement

Stakeholder Management

·Managing pickup process efficiently within DHLeC depot

·Route planning and pickup courier zone assignments

·Ensure all pickup parcels from merchants and service points within depot coverage area are done and meet the cut-off time

·Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations

·Monitor the daily pickup scan done by the couriers and milkrun drivers , 100% pickup scan compliance.

·Track daily pickuploads at the Depot and plan pickupschedules accordingly

·Communication regarding pickup operationalroute changes , route re-engineering , route planning, etc

·Check and produce report on depot pickup performance end of the day

·Assigning and monitoring the pickup to the couriers

·Monitor performance of couriers and milkrun in term of pick up.

·Special Request handling as appropriated related to pickup.

Team Management

·Provide direction, guidance and support to employees to help them discharge their duties effectively

·Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

·2 – 3 years operations experience, preferably within transportation or logistics industry

·Good knowledge of courier / express shipment management , route and pickup process flow

·People management experience as a team leader or supervisor

Minimum Educational Qualification

·Minimum SPM/high school certification.

Zahlen und Fakten

  • Geschäftsbereich

    DHL eCommerce (Malaysia) Sdn. Bhd.

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