Claims Handler

Kopenhagen, Hauptstadtregion, Dänemark Global Forwarding Freight 60531 12. February, 2021
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CLAIMS HANDLER– Copenhagen area

Our department is growing along with our business.

Do you want to be part of the most international logistics company in the world, where we shape the future of our industry in a digitalized world? A company that exists to connect people and improve their lives Where we enable trade and help businesses and people grow, and are taking responsibility for the world we live in?

Then we give you the opportunity to become part of our fantastic claim team in Kastrup, where you have the freedom to manage your everyday life and work in close cooperation with your colleagues and customers.

Our team is a part of the Global Business Service, Insurance and Risk Management, an organization within Mainland Europe that supports all DHL units with claims handling. We have focus on the claims handling of carriers liability and cargo insurance for our Nordic DHL units.

You will be part of a dynamic and diverse team. We will offer you the opportunity to have a job, where you will develop, not only yourself, but the business as well.

Your primary place of work will be at the DHL Global Forwarding’s office at Kirstinehøj, Kastrup.

The main responsibilities in the job

You’ll get responsibility for your own tasks and areas, which includes both the claims handling, as well as the responsibility to ensure the best practice.

• Claims handling of carrier liability claims and cargo insurance claims on behalf of DHL and our insurance company.

• Reporting of claims to our insurance company and internally in DHL.

• Assist in the development of internal processes for optimal and correct claims handling service

• Ensure our goals in accordance with our agreed KPIs

• Ensure professional handling of the claims and provide competent advice to the company's business areas.

You as a person

For this position, we are looking for someone who has a few years of experience within

Same field, newly educated freight forwarder, or has a relevant newly legal education.

As the KPI’s in this business are razor-sharp, we hope, that you have a structured approach to your tasks, that you work solution-oriented, and you are used to prioritizing the many tasks within claims handling. You thrive on the quality of your work, and see service and customer contacts as a natural part of your tasks.

Our employees are our most valued assets in achieving our goals. We therefore search after you, who sees yourself as a team player and at the same time, work independently. Who brings to work your good mood and humor, who can create the good relationships internally and externally.

From a competency point of view, we expect you to

  • Have a few years of experience from a similar position - for example from an insurance company, with a freight forwarder or legal entity.
  • have experience with standard terms and conditions within legislation of the transport area, etc.
  • You are fluent in spoken / written Danish and English and have an understanding of Nordic languages.
  • You work responsibly, detail-oriented and with an analytical focus.
  • You work with and accept implemented procedures in order to have same understanding of claims handling within the team Nordic

What can we offer you?

Besides being part of the most international logistics company in the world, we offer you to be part of a work place, where it is a priority to have a high level of engagement from both employees and managers. Where you have the opportunity to have a changing and challenging work day, in which you will develop yourself, both personally and professionally.

The position is a full-time position, eg. 37 hours a week excl. lunch break. The work schedule is planned within normal work hours, eg. between 08 AM – 5 PM Monday to Friday

The compensation package is determined by the qualifications and competencies you hold. Besides base salary it will include a pension scheme, health insurance, opportunity for canteen, opportunity for massage during work hours etc. Plus - not to forget - an ongoing personal and professional development that includes external and internal courses.


Our mission is ”Excellence. Simply Delivered”. If you can see yourself as a contributing part to this mission, and as part of a company who wants to “Connect People. Improving lives.” then send us your application and resume via the “Apply”-button to the right on this page.

The application deadline is March 14th, 2021. Applications will be processed on an ongoing basis and the position can therefore be taken offline ahead of time.

If you have any questions in regards to the position or process, feel free to contact Nordic Cluster Claims Manager Anna Marschall at +45 25 23 33 13

Your personal informations

We inform that in the recruitment process we can inquire about criminal records and the CFSP-list, prepare a personality and logical profile and search on various SoMe channels. It is important to us to protect your personal information, including contact information and your CV, and to ensure that your information is processed in accordance with applicable law. We store your data until you withdraw your application, and you can delete your data in our recruitment system at any time.

The role of data protection officer is the responsibility of several individuals in the companies of the Deutsche Post DHL Group. They can be contacted at the following e-mail address:

Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding (Denmark) A/S

  • Beschäftigungsart

    Unbefristet Vollzeit

Jetzt bewerben

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