Project Manager for Digital Business Process Design (m/f/x)

Köln, Nordrhein-Westfalen, Deutschland Global Business Services 16343 20/10/2019
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Deutsche Post DHL Global Business Services

Expert “Project Manager for Digital Business Process Design” in the Digitalization@GBS program

(pay-scale employee)

Brief description of Digitalization@GBS:

The Digitalization@GBS program is a large-scale digital transformation program that aims at greatly improving Deutsche Post DHL GBS’ services focusing on both enriching customer experience and reducing operating costs.

Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT.

With the help of state-of-the-art process automation technologies including RPA, Smart OCR, Machine & Deep Learning, we endeavor to redesign and automate repetitive manual processes in complex process chains, which constantly lead to unplanned throughput times, control problems or even incidents during the operational process. With a modern BPM solution, we are improving our digital customer experience that gives access to our broad service portfolio.

Brief description of the post:

As a Project Manager for Digital Business Process Design you will support the successful delivery of higher complexity process redesign projects along a program of improvement, optimization and redesign. You will ensure the redesigned processes reflect business requirements and are optimally structured. Your role will involve deploying project management, process improvement and digital implementation skills to support re-engineering processes in an effective and timely manner.

This comprises developing a process design in close collaboration with automation analysts, designers and business process owners. You will take time to understand processes in detail, articulating this understanding to the wider team, thus creating a strong common understanding. Furthermore, you will support project management activities of your direct colleagues for process redesign, depending on project size and complexity. You will also be responsible for supporting stakeholder management tasks and enabling effective communication between all parties. This position provides opportunities for promotions after gaining certain experience and a proven record of accomplishment.

Main tasks

  • Support process optimization and redesign projects according to established project management and standardization methodologies (e.g. Six Sigma/ DHL First Choice). Translate and embed business requirements into process design. Support stakeholder management/relations throughout
    • Advocate use of project management methodology and deploy with business owner to manage and control process optimization
    • Define project phases and key activities within – align plan with all stakeholders
    • Actively manage optimization projects to ensure they stay on-track, implementing mitigating and corrective action where necessary
    • Plan, host manage and document project status/review meetings, taking responsibility for follow up actions
    • Deploy process improvement methodologies to support effective process design, engendering efficiency and quality of outcome
    • Host and manage process design workshops with immediate and wider CoD team and business process owners
    • Recognize team position to support fulfilling objectives outside of direct area of responsibility
    • Prepare status reporting and presentation in team meetings
    • Facilitate daily standups for project team
  • Independently optimize/redesign processes with low to medium complexity
    • Collect and consolidate existing process documentation to understand process scope, stakeholders and systems involved
    • Produce accurate process map (if not already existing)
    • Apply Lean/Six Sigma/DPDHL First Choice methodologies to focus processes, identifying improvement potential
    • Verifying improvement potential with immediate and wider CoD team and process stakeholders
  • Support Automation analysts in understanding and assessing potential of processes
    • Brief all aspects of the process to analyst/designer teams where necessary and ensure appropriate touchpoints/updates throughout optimization/redesign process
    • Synthesize business requirements for analyst & designer teams
  • Support verification that automation adheres to business requirements
    • Review automation design prior and post development to ensure that stakeholder requirements are fulfilled
  • Support change management activities
    • Present and communicate process changes in an understandable way
    • Ensure that users understand and take account of technical process changes
  • Facilitate knowledge sharing within CoD & digitization community
    • Share experience and document lessons learned
    • Help further improving our methodology and align on best practices

Skills/Qualifications

  • Degree in business management or related discipline with focus on project management/operations management/process design
  • At least two years of relevant project management and or process optimization experience
  • At least two years’ of professional experience in business or related discipline, ideally with a focus on operations management, IT, project management, process improvement or similar
  • Experience in the area of Business Process Optimization, including documentation, analysis, improvement
  • Experience in use of recognized project management methodology preferred but not necessary (e.g. PRINCE2, PMP, SCRUM etc.)
  • Experience in use of recognized process improvement methodology preferred but not necessary (e.g. LEAN, Six Sigma, DPDHL First Choice etc.)
  • Confident and solid communicator

·Very good knowledge of spoken and written German and English (at least B2 Level)

  • Very good knowledge of MS Office products, particularly MS Visio or equivalent process modeling and process documentation tools
  • Desirable;
    • Knowledge of digitization technologies
    • Knowledge of IT implementation
    • Knowledge of change management methodologies

Personal qualifications

·A very high level of enthusiasm and ability to work under pressure

  • Willingness to take responsibility, target- and result-oriented approach to action
  • Willingness to collaborate in an international team
  • Analytical skills and capacity for conceptual thinking, and the ability to think and act with a cross-organizational and cross-process approach

·Mobility and flexibility in terms of time, and willingness to undertake business trips in Germany and abroad


Zahlen und Fakten

  • Geschäftsbereich

    Deutsche Post AG

  • Beschäftigungsart

    Unbefristet Vollzeit

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