IT Process Optimization Lead (m/f/d)

Italien DHL Supply Chain req77036 10/05/2019
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IT Process Optimization Lead (m/f/d)
In today’s connected world, more and more companies recognize the power of the supply chain in meeting customers’ needs. But at DHL Supply Chain, we do more than connect our customers to the global economy. As the world’s largest contract logistics specialist, we create competitive advantage for our customers by tailoring logistics solutions based on our globally standardized warehousing, transportation and integrated services modular components. We bring together sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing through to the delivery of finished goods and return services. And by seamlessly connecting local operations across the world we are able to deliver the future of global trade.

The key purpose of the role is to manage and govern the Regional IT Process Optimization team within the IT MLEMEA Product Management Organization. This implies (but is not limited to):

  • Leading the Regional IT Process Optimization Team. Leading must implies strong soft-skills as well as ability to lead the team by example being able to address real problems with practical results
  • Create IT Process Optimization operating model and influence/be influenced the country teams to establish a culture of knowledge sharing and collaboration
  • Establish a win-win collaboration mechanism with OpsEX and OPS to ensure proposed solutions will be promoted and adopted on the shop floor

As the function is new, the role will work in close collaboration with the MLEMEA Head of IT Products to work on a start-up plan and a strategy to move toward a steady state in the shortest possible period. 

Your tasks

IT Process Optimization Governance

  • Define and implement a new set of services targeted at implement an effective IT Process Optimization program across MLEMEA
  • Responsibility to define, design, implement and control all the operational processes that are needed to grant the Governance of the services delivered as part of the function
  • Participate into the Regional IT Community by promoting regular sessions with country SPOCs where experiences on process optimization are shared and re-used across MLEMEA
  • Light supplier management to get advantage of off-shore flexiblity if and when needed
  • Regular communication (Meetings, Conference Calls, Written) with Senior Country and Regional Management Teams to ensure that the right level of Governance is provided

IT Process Optimization Delivery

  • Support the definition of IT Process process sharing to stimulate roadmap by ensuring the Regional requirements and needs will be fulfilled
  • Define and drive mechanism to identify and prioritize proper candidates for process review and optimization projects
  • Ensure availability of product knowledge and expertise, maintain up to date documentation, training material and document repositories
  • Actively participate into the Accelerated Digitalization program, in particular on Smart Logistics to guarantee best processes enabled by new technologies are implemented, when needed
  • Constantly visit sites across MLEMEA and build either a personal and team knowledge on sites processes and challenges
  • Manages the relationships with the supplier ensuring the service is provided according to the agreed Service Levels and quality standards
  • Strive for continual service improvement and operational efficiency, support unstable running operations, optimization projects 

Other accountabilities

  • Coordination and Financial Management, Invoice and Recovery management, Financial Analysis and Planning. Key point of contact towards vendors for all the activities related to quotations / cost estimations, invoicing and accounting for related services                                 
  • Build working relationships with the BU and BUIT
  • Build working relationships with the Europe Regional/Country teams
  • Develop and maintain a motivated IT Process Optimization Team
  • Improve team’s stability and collaboration
  • Motivate and provide mentoring & development of business key skills
  • Convinces & engages/ involves all relevant stakeholders to assist in direction and decision making
  • Stimulate personal and professional development via regular one-to-one sessions and active leadership

Your profile

  • Minimum 3 years of experience working in DP DHL IT Product Management context and working with any WMS Product, Service or Deployment Management Team
  • Deep and broad knowledge of key strategic products within the Logistics environment, particularly in the WMS arena.
  • Deep and broad knowledge of DHL’s IT Product Catalogue.
  • Deep and broad functional and technical experience, including solution and application design, application testing tools and quality standards.                                                                          
  • Customer Orientation – understands the customers’ business environment and seeks to add value to the customer relationship by delivering a top quality service within budget.
  • Cross-border thinking – demonstrates a methodical and pragmatic approach to delivering Product Management services across wide geographies within a complex multi-cultural organization
  • Some experience in contract definition and negotiation with service providers would be desirable.
  • Shaping direction – a strategic thinker with an appreciation of enterprise-wide long-term goals, customer needs and industry trends.
  • Constructive Challenge – constructively challenges organizational norms and supports innovative approaches by seeking and encouraging diverse views from in-house teams and outsource partners.
  • Building & leading teams – displays ability to inspire and gain participation from people and teams in an outsourced environment                                              
  • Experience in working in multi-cultural geographically dispersed teams             
  • University bachelor degree in a IT or business discipline or relevant education and work experience preferably in Forwarding /Logistic sector
  • Program/Project management certification desirable (e.g. Prince II, PMP)
  • Fluent in English (verbal and written)
  • ITIL v3 certification (foundation)
  • Analytical, organisational and motivational skills
  • Capability to challenge and reject ideas logically and constructively
  • High level of organisational skills to work on a variety of assignments in parallel to conflicting timescales whilst achieving delivery to committed dates
  • Leadership skills
  • Communication and interaction skills - spoken and written
  • Negotiation and interpersonal skills
  • People Management skills
  • Presentation skills
  • Facilitation and training skills
  • Financial & Commercial acumen
  • Risk Assessment

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact

Ms. Anna Kortmann is happy to answer your questions under phone 0049 (0) 228 182 47712.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at

We are looking forward to your application.


Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Supply Chain Management GmbH

  • Reisetätigkeit erforderlich

    Unter 50%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


Jetzt bewerben