Manager of Strategic Customers (MSC)

Houston, Texas, USA Global Forwarding Freight 50020 29. October, 2020
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Manager of Strategic Customers (MSC)

What makes DHL great?Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

DHL currently has an opportunity available for a Manager of Strategic Customers.Based in the greater Houston, TX area, you must have a strategic mindset, winning attitude and a proven track record for growing business and developing people.

You will discover the excitement of being a valued partner to existing customers and leveraging relations to expand the business.You will collaborate with other key members of the DHL team to further enhance the customer experience while ensuring we have a strong strategy to grow market share across the territory. 

How will you contribute to the success of DHL?

The role of Manager of Strategic Customers (MSC) executes DHL Global Forwarding country commercial growth strategy in specific assigned markets.This senior commercial role is non-sector specific, rather market based on assigned geography.Primary responsibilities includes prospecting, winning, and developing mid to large market specific logistic customers.

Specific Responsibilities:

  • Direct selling role of DGF’s logistic services to mid/large strategic customer/prospects
  • Responsible for achievement of annual new business targets and related performance KPI’s
  • Operates within a defined geography, targeting all customer sectors
  • Serves as primary commercial contact for customers which are being targeted, and those managed within related portfolio
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
  • Acts as trusted logistics partner to DGF’s strategic customers and prospects, by engaging in creative logistic solution design to optimize logistics services for our clients
  • Ensures that activities are aligned with country/region/station commercial strategy

Skills & Qualifications:

  • Typically requires BS/BA in related discipline
  • Minimum 3-5 years Forwarding Sales Experience industry experience required
  • Direct B2B selling experience in logistics, with demonstrated selling success
  • Proven track record of collaboration, working across all levels of operations management, product management, bid management teams, and a global network to ensure a positive customer experience
  • Excellent communication and presentation skills
  • High degree of self-confidence, initiative, and commitment
  • PC literate, excellent organizational, communication incl. telephone and writing skills
  • Ability to adapt and work navigate a global network

Why join DHL Global Forwarding?



We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html



Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.  At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.


As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service


Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


About DHL Global Forwarding (DGF):


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.



Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    Air Express International USA, Inc.

  • Reisetätigkeit erforderlich

    less 50%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Keine

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn