Customer Service Representative - 4147 - Houston TX SWRC (Houston, TX)

Houston, Texas, USA DHL Supply Chain 2509569 5. October, 2018
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The Customer Service Representative Role will have the following key requirements,

  • Microsoft Office Suite experience (Outlook and Excel)

  • Experience in Warehouse Management Systems (WMS)

  • Work directly with the drivers to facilitate shipment pick-ups

  • Work directly with the customer as needed for support

  • Prepare FedEx parcel documents for parcel shipments

  • Print shipping documents for freight and label accordingly 

  • Must have strong attention to detail

    Schedule:

    Monday - Friday 9:00 AM - 6:00 PM


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

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