Network Control Centre Duty Officer, Asia Pacific

Hongkong DHL Express req82389 12/08/2019
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Working Location: Chek Lap Kok

The Network Control Centre Duty Officer performs the support function to the Duty Manager in shift in:

  • reviewing and appraising schedules,
  • immediately informed of any issues, potential and/or confirmed disruptions to the schedule,
  • making decisions to optimise the operations and maintain performance; and
  • informing all concerned parties and management of network events. 
  • assisting in every aspect in shift to allow Duty Manager making final decision on
    all areas of ambiguity (except technical).

Main responsibilities will include:

  • Act as 24/7 first point of contact for all questions relating to the air network operations in routine mode and  as well
    as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions
  • Inform the stations’ NCG Management and their team about the network and airline daily status
  • Communicate clearly and decisively with Network staff for alterations in pre-planned operation
  • Maintain the integrity of the air network schedules by ensuring all published data (block times, line haul timings, capacity assigned) is accurate
  • Manage AP Heavyweight requests for review and approval on Network Routing
  • Perform daily network capacity and optimization tasks within 24 hours from operations to ensure 100% uplift as planned through maximised network aircraft and minimal commercial air linehaul (CAL) usage
  • Prepare and distribute “Night Performance Report” to Senior Operations Management
  • Validate new route schedule plans with Network Optimization team
  • Advise and validate any deviation from seasonal base schedule with airline(s) and other related parties.
  • Be the central point of contact to liaise with DHL owned and partner airlines for
    contingency arrangement as and when it is required.
  • Perform NCC related activities and participate in projects as required

Zahlen und Fakten

  • Geschäftsbereich

    DHL Express Hong Kong

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


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