Key Account Manager
Ho-Chi-Minh-Stadt, Ho-Chi-Minh-Stadt, Vietnam DHL Supply Chain req84173 30/09/2019Jetzt bewerben
- Set objectives that have long-term impact within area of responsibility
- Make decisions and recommendations that would normally result in winning or losing new business
Customer / Stakeholder
- Facilitate a detailed understanding of requirements related to Logistics outsourcing projects
- Undertake data analysis and solution design, looking at the long term solution for the customer.
- Identify the resources required for the successful implementation of the Identified Logistics outsourcing projects
- Agree and establish effective communication chains with the Customer
- Be the single point of contact for the customer
- Work collaboratively with the Operations team with the aim to convert potential opportunities, and collectively surpass agreed new business budgets
- Work with Project team to implement successful solutions
- Maintain a good working relationship with client personnel, especially those at senior management level.
- Develop and maintain relations with landlord, warehousing equipment, transport providers
Problem Complexity /Process
- Gather data collection and verification of assigned project.
- Must scrutinize any data supplied from source
- Discuss designed solutions with operation team and Head of Account
Management before submission
- Provide innovative solutions to help push the efficiency and cost agenda
between DHL and customer
- Support a continuous improvement activities for current operations
- Report on agreed format on monthly basis, information required for
development team meetings
- Ensure regular customer meetings held, and are productive. Need to deliver with Passion, and customer needs to see DHL desire to improve and make them successful by working with DHL.
- Champion the adoption of the established processes in all Solution Design activities
- Promote at all times the importance of safety, health and welfare policies.
- Ensure direct reports comply with the rules, regulations, instructions, orders or measures relating to working safety.
- Provide resource and costs modelling to support financial modelling and pricing process
- Gain operational and account team buy-in as appropriate for the proposed solution
- Develop effective customer presentation of the appropriate solutions as part of the pursuit teams.
- Perform other jobs as assigned by the Head of Account Management
- Be a key part of developing team spirit and multitasking capabilities
within the team.
- Effectively working across functions to protect customer interest and ensure DHL best in class delivery.
- Required to work with Operations to ensure DHL deliver customer delight.
- Manage the allocation of appropriate resources and commitment of staff to the achievement targets.
Zahlen und Fakten
DHL Supply Chain Vietnam