Key Account Manager

Ho-Chi-Minh-Stadt, Ho-Chi-Minh-Stadt, Vietnam DHL Supply Chain req75085 30/09/2019
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Impact

  • Set objectives that have long-term impact within area of responsibility
  • Make decisions and recommendations that would normally result in winning or losing new business

Customer / Stakeholder

  • Facilitate a detailed understanding of requirements related to Logistics outsourcing projects
  • Undertake data analysis and solution design, looking at the long term solution for the customer. 
  • Identify the resources required for the successful implementation of the Identified Logistics outsourcing projects
  • Agree and establish effective communication chains with the Customer
  • Be the single point of contact for the customer
  • Work collaboratively with the Operations team with the aim to convert potential opportunities, and collectively surpass agreed new business budgets
  • Work with Project team to implement successful solutions
  • Maintain a good working relationship with client personnel, especially those at senior management level.
  • Develop and maintain relations with landlord, warehousing equipment, transport providers

Problem Complexity /Process

  • Gather data collection and verification of assigned project.
  • Must scrutinize any data supplied from source
  • Discuss designed solutions with operation team and Head of Account
    Management before submission
  • Provide innovative solutions to help push the efficiency and cost agenda
    between DHL and customer
  • Support a continuous improvement activities for current operations
  • Report on agreed format on monthly basis, information required for
    development team meetings
  • Ensure regular customer meetings held, and are productive. Need to deliver with Passion, and customer needs to see DHL desire to improve and make them successful by working with DHL.
  • Champion the adoption of the established processes in all Solution Design activities
  • Promote at all times the importance of safety, health and welfare policies.
  • Ensure direct reports comply with the rules, regulations, instructions, orders or measures relating to working safety.
  • Provide resource and costs modelling to support financial modelling and pricing process
  • Gain operational and account team buy-in as appropriate for the proposed solution
  • Develop effective customer presentation of the appropriate solutions as part of the pursuit teams.

People Management

  • Perform other jobs as assigned by the Head of Account Management          
  • Be a key part of developing team spirit and multitasking capabilities
    within the team.
  • Effectively working across functions to protect customer interest and ensure DHL best in class delivery.
  • Required to work with Operations to ensure DHL deliver customer delight.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement targets.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Supply Chain Vietnam

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    No

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