System Support Specialist - UCC / Skype

Heredia, Provincia de Heredia, Costa Rica Global Business Services 32462 17. June, 2020
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DHL is offering one exceptional candidate the chance to work within Infra Operations – Collaboration team to provide both proactive & reactive support in managing the daily operations of the Messaging Services globally for Unified Communications and Skype.

 You will support and ensure UCC and Skype meets the business agreed SLA and on-time to provide quality service support globally….and you will love your job!

Your Qualifications Include: 

·3-5 years of working experience in UCC and Skype and support in large global environments. 

·Powershell scripting is a must.

·3-5 years working in multinational - IT industry specialized in UCC, Skype, Microsoft Exchange 2016, Exchange Online, O365 Components, Powershell scripts, etc.

·English and Spanish (read, write, speak) and cedula required

·University degree specialized to computer/technical area

·Microsoft Certified in Skype

·Information Technology Infrastructure Library (ITIL) Certification

Key Responsibilities:

• Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests

• Provide 2nd and 3rd level of support

• Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and/or enhanced services.

• Maintain forward vision of server and/or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications

• Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here:

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  • Geschäftsbereich

    DHL Information Services (Americas), Inc.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

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