Senior System Support Specialist - Middleware

Heredia, Provincia de Heredia, Costa Rica Global Business Services 59073 29. January, 2021
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DHL is looking to add a Senior System Support Specialist : Middleware Administrator to its Infrastructure team in Heredia, Costa Rica.You must be able to work in Heredia, Costa Rica for this position.

Would you like work in a global multicultural organization? Infrastructure operations team is looking for an experienced Senior System Support Specialist who is specialized in Middleware Administration.You will be responsible for the 2nd level support of all Middleware technologies (Weblogic Application Server, WebSphere Application Server, WebSphere MQ, Tomcat, IIS, SFTP, Jboss, Apache and WebMethods) virtualization platform and infrastructure operations that underpin the delivery of business solutions.

We are looking for a flexible, self-starter with a positive attitude that enjoys supporting and helping others in a fast paced and team oriented environment.Additional responsibilities and requirements include:


·Follows, defines and manages enterprise level policies and procedures that ensure the security, optimization and integrity of Middleware environments

·Collaborates with SAN, server, applications and operational staff in support of Middleware objectives

·Provide 2nd level support for incident and problem management support for Infrastructure Components and Services

·Work with vendors(IBM, Microsoft, Oracle) gathering best practices, infrastructure improvements and resolution of issues

·Drive continuous infrastructure optimization/automation from the technical side

·Supporting business critical applications running within the area of responsibility of Production Services in ITS globally

·Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model

·Assist with execution of Release to Production activities, acting as Internal Quality Gate

·Participate in 24/7 on-call support. Core work hours are 10am - 7pm Monday -Friday Costa Rica (local time). A 1 hour lunch break is included.


·Bachelor Degree in Computer Science or Engineering

·Three to five or more (3-5+) years of Middleware Administration experience

·Ability to communicate verbally and written in English (required)

·Strong general knowledge of operating systems, storage and overall system design and management

·Ability to effectively multi-task and work in a dynamic, fast-paced environment

·Very strong knowledge of OS Middleware Technologies (WebLogic, WebSphere MQ, WebSphere App Server, WebMethods)

·Advanced skills in scripting languages (Poweshell, Unix Shell Scripting)

·Knowledge of Web technology – Apache, IIS, Tomcat, Jboss and File transfer solutions – FTPS and SFTP

·Experience around Middleware software upgrades is necessary

·Good knowledge in Global security standards like ISO

·Any Certificate for OS is an advantage

·Good time-management, organizational, multi-task and prioritization skills

·Global Service Now experience is a plus

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

If you feel that you possess the skills required to join this elite organization, please feel free to submit your resume and cover letter.Thank you for your consideration!

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Americas), Inc.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

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