Senior Application Support Specialist

Heredia, Provincia de Heredia, Costa Rica Global Business Services 59534 3. February, 2021
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DHL is hiring a SeniorApplication Support Specialist for our team in Zona Franca El Cafetal 2, La Ribera de Belén, Heredia, Costa Rica.In this role, you will be providing technical support for Siebel IP 20. You will effectively manage maximum availability and minimize disruption to the Siebel CRM Service (COMET) and COMET Mobile App and ensure that all agreed targets, SLA's and Metrics are met. You will provide service consultation, guidance and problem solving expertise with respect to complex technical issues, supports internal improvement initiatives and projects relating to Siebel platform.In the event of an emergency incident, you will actively manage the target resolution.

Experience with Windows 2016, Oracle 19c, SQL

Experience with Linux, Apache Tomcat, Web Services, WebLogic and BIP Publisher (optional)

Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)

Act as a primary operational point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.) 

• Maintain service production and pre-production environments and systems 

• Drive Service Improvement Plans to continuously improve service performance

• Conduct detailed analysis of all defined systems-specifications and validate solutions being delivered by projects

• Perform capacity planning, monitoring and systems tuning to ensure service availability and performance

• Assess implementation options and recommend appropriate processes to clients

• Ensure adherence to testing and installation procedures and resolve deviations

• Follow quality standards and policies

• Interact with members of the IT community and business to address both run and build/project topics

• Good understanding of IT infrastructure (HW, network, OS, DB, middleware)

• Very good communication skills

• Very good analytical skills and structured approach

• Organizational skills, experience with matrix management

• Ability to work independently, self-motivation and self-confidence

• Strong customer focus

• Fluent English (written and spoken) required

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 


Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Americas), Inc.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

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