Senior Application Support Specialist - MyDHL+

Heredia, Provincia de Heredia, Costa Rica Global Business Services 60005 8. February, 2021
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DHL is hiring a Senior Application Support Specialist for its Heredia Zona Franca office.In this role, you will be 2nd level technical support for MyDHL+, a mission critical web based shipping tool built on the Java platform. You will effectively manage maximum availability and minimize disruption to MyDHL+ and ensure that all agreed targets, SLA's and Metrics are met.

You will provide service consultation, guidance and problem solving expertise with respect to complex technical issues, support internal improvement initiatives and projects relating to MyDHL+.In the event of an emergency incident, you will actively manage the target resolution.

This is a technical role that requires a minimum of 5 years’ experience in large enterprise web development and technical support. It’s also a customer facing role so a service oriented attitude and willingness to learn business logic is needed.

Additional skills and responsibilities include:

Extensive development experience with Java technologies for large enterprise web applications (Java, JavaScript, Java Servlet, Java Server Pages, XML Processing, XSL, etc.) required

Experience with Unix, Linux, PL/SQL, Oracle, Apache, Tomcat, NGINX, Terracotta, Adobe CQ, Shareplex, Play, Dynatrace APM, and Advanced shell scripting preferred

• Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)

• Act as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching etc.) 

• Maintain service production and pre-production environments and systems 

• Drive Service Improvement Plans to continuously improve service performance

• Conduct detailed analysis of all defined systems-specifications and validate solutions being delivered by projects

• Perform capacity planning, monitoring and systems tuning to ensure service availability and performance

• Assess implementation options and recommend appropriate processes to clients

• Ensure adherence to testing and installation procedures and resolve deviations

• Follow quality standards and policies

• Interact with members of the IT community and business to address both run and build/project topics

• Good understanding of IT infrastructure (HW, network, OS, DB, middleware)

• Very good communication skills

Very good analytical skills and structured approach

• Organizational skills, experience with matrix management

• Ability to work independently, self-motivation and self-confidence

• Strong customer focus

• Fluent English (written and spoken) required

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Americas), Inc.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

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