CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY)

Heredia, Provincia de Heredia, Costa Rica Deutsche Post DHL Group req83487 11/09/2019
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CUSTOMER SERVICE REPRESENTATIVE – (TEMPORARY)

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions

Summary

DHL is hiring a Temporary Customer Service Representative to join its Heredia, Costa Rica team. In this role, you will interact with customers to provide information about the status of their packages, respond to customer inquiries or complaints. Additional tasks and accountabilities include but are not limited to:

Main Responsabilities

  • Proactively recognize customer needs and make recommendations
  • Listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Resolve customer complaints via phone, email, mail, or social media.

Qualifications

·High School Diploma or equivalent

·Proficient in MS Office (Word, Excel and Outlook

·80% Level of English

·0-2 years of experience in area of Customer Service

DPDHL is an equal opportunity employer.  We offer: inhouse doctor (general medicine, nutritionist, dentist and gynecologist), medical insurance, transportation (Several GAM routes) and much more.

Zahlen und Fakten

  • Arbeitszeiten

    10 am to 7 pm or 12 md to 8 pm

  • Geschäftsbereich

    DHL Global Business Services Americas

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Befristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Ja

  • Schichtarbeit

    Rotierend

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