Logistics Support Services On Site Coordinator

Folsom, Kalifornien, USA Global Forwarding Freight 27114 8. April, 2020
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Job Title:On Site Traffic Coordinator
Job Location: Sacramento, CA 
(Folsom area)

We have an exciting opportunity for an on-site Traffic coordinator to manage multiple levels of customer interaction and serve as a point of contact to our DGF customers. 

Key Responsibilities:

·Develops relationship with allocated customers

·Ability to perform under Carrier Neutral mode

·Participates in joint meeting with internal customers if necessary

·Accepts all orders (from customer or overseas office) and processes them for handover to Operations

·Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

·Provides spot quotations, follow up and help to bring best solution to the customer

·Takes and handles customer inquiries, e.g. Track and Trace

·Reviews and sends them to the customer

  • Processing all ISM’s for US exports from the site
  • Processing of all DN’s for finished goods sites
  • Ensure record retention process per SLA

·Collaborates closely with Carriers Operations and cross functional groups on site for smooth handling of shipments and continuous updates

Skills / Requirements:

·Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems

·Good knowledge of CS processes and systems

·Ability to identify and meet customer needs in a pleasant and friendly manner

·Excellent communication and interpersonal skills

·Good telephone and E-mail skills

·Good verbal and written skills

·SAP experience is a plus


Why join DHL Global Forwarding?



We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html



Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.  At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.


As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service


Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


About DHL Global Forwarding (DGF):


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.



Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    Air Express International USA, Inc.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Tagschicht

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn