Facility Manager

Erlanger, Kentucky, USA Global Business Services 52637 19. November, 2020
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Facility Manager - Corporate Real Estate

DHL is hiring a highly organized, self-motivated, customer focused professional with a background in Facilities Management to join our Facilities Management Corporate Real Estate team at the CVG Airport Hub in Erlanger, KY.In this role, you will be responsible for Facilities Management including administration of the mailroom and mailroom contractor, Facilities Coordination; and coordination of the physical workplace and outside vendor relationships necessary to ensure proper operation and maintenance of facilities and provision of necessary services to support tenants.

In your day-to-day role, you will be responsible for:

  • Mailroom oversight

  • Administer the Xerox contract

  • Shredding services

  • Archives

  • Monitor & reorder copier paper and toner

  • Building access cards

  • Private office & furniture key management

  • Manage cubicle set up & repairs

  • Office & cubicle name tags

  • Cafeteria oversight

  • Vending machine & coffee management

  • Oversight of break room janitorial, break room supplies, break room appliances & refrigerator clean out

  • Projector lending

  • Projector maintenance for portable projectors that GBS CRE lends (GBS CRE is not responsible for maintenance of conference room projectors.)

  • Oversight of campus interior plant contract

  • Gym access cards

  • UPS maintenance oversight

  • Computer room HVAC oversight

  • Telecomroom HVAC oversight

  • Campus emergency generator management

  • Landlord interface

  • Special requests

  • Maintain campus websites for Service Channel Management, Impak & service requests

  • Handle interior decoration requests (e.g., picture hanging, window treatment)

  • Campus vendor relations

  • Recycling

  • Periodic property inspections with landlord

  • Landlord interface for facility maintenance issues such as the following:ceiling tile replacement, door repairs, electrical issues, elevator issues, flooring repairs, HVAC issues, landlord janitorial issues, leaks, life safety inspections, locks/keys, painting, pest control, plumbing issues, restroom supply stock and signage.

  • Emergency response

  • Oversight of internal & external signage

  • Manage space planner & facilitate office/cubicle relocations

  • Visitor services

  • Emergency lock boxes

  • Subtenant accounting

  • Ensure Landlord complies with requirements of the lease related to its maintenance/management obligations Management of organization including staffing (personnel management, evaluation of mix of staff, consultants, and contractors, training), work scheduling, work coordination, controlling (standards establishment, scheduling, contract administration, policy and procedure execution), counseling, performance evaluations

  • Facility planning and forecasting

  • Space planning, allocation and management including alteration management, renovation management, furniture installation, datacom installation, voice installation, provision of furnishings, procurement (to alter, renovate, and install), and project management Budgeting and accounting including economic justifications, financial forecasting, budget formulation, budget execution, rent/expense allocations

  • Operations, maintenance and repair including preventive maintenance, breakdown maintenance, cyclic maintenance, pest and rodent control, and correction of hazards (bad air quality)

  • Disaster Recovery

  • Telecommunications, data communications, wire and network management including maintenance and central voice operations

  • Security and life-safety management including code compliance and security system management

  • General administrative services including mail and messenger management, archiving, shredding

  • Perform other related duties as assigned by management

  • Enable / Implement / Ensure CRE services. Provide CRE service and support to specific business area(s) of medium scale/ complexity e.g. Cluster or cross-business
  • Ensure CRE service delivery, process improvement, change implementation of financial changes
  • Handle and resolve complex and more difficult CRE issues
  • Manage service relationship with specific business unit/ area for range of CRE services
  • Develop CRE solutions that reflect best practices and work across multiple business areas/ geographies
  • Focus on ensuring positive business impact of CRE within own area
  • Provide consulting on CRE matters to senior business team, drawing on specialist colleagues as needed
  • Manages and accountable for the financial performance of a business area, ensuring that their teams have in place the systems required to manage costs, revenue and profitability in line with market opportunities
  • Adapts their own communication style, approach, level of message and choice of media as appropriate to reflect the needs of a wide variety of audiences and situations, and help their teams to do the same
  • Knowledgeable in main products, services and business processes of their key business and basic knowledge of all other divisions
  • Uses business knowledge and market data to develop solutions and establish clear priorities for actions to increase performance of the division
  • Contributes to strategic discussions with business partners / customers
  • Uses deep knowledge of real estate terminology and principles in two or more specific areas of expertise
  • Applies broad / deep real estate knowledge to mostly complex issues
  • Advises the respective level of management and others on consequences of business decisions on compliance
  • Build relationships. Builds relationships and advises key project stakeholders
  • Resolve conflict. Has the ability to effectively manage project conflict to an appropriate resolution
  • Gains support
  • Emphasizes how costs and problems can be minimized
  • Handles objections
  • Challenges the points of view expressed by others
  • Gets other people to support your views
  • Inspire the organization to respond positively to change
  • Directs the implementation of change programs taking appropriate action to ensure success
  • Ability to use a change management methodology (ACT)
  • Uses a wide range of change management skills and is fully conversant with a wide range of ACT tools and techniques
  • Project definition and scope management
  • Defines the project scope based on required timescales, resource and budget availability and with consideration to project challenges and risks
  • Strong negotiation skills
  • Able to deal well with people on all levels both internally and externally
  • Business-oriented
  • Capable of good oral and written communication
  • Customer service oriented
  • Cost conscious
  • Capable of concurrent problem solving
  • Comfortable with and capable of quantitative measurement

Your background will include:

  • Bachelors Degree

  • 5+ years management experience, preferably airport hub

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Express (USA), Inc.

  • Beschäftigungsart

    Unbefristet Vollzeit

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