Customer Service Agent (Casual) FFT

Erlanger, Kentucky, USA DHL Express req83665 16/09/2019
Jetzt bewerben

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1
Express Delivery and Logistics Company in the world.
Start YOUR career with DHL today…

DHL Express is currently hiring for a Service Agent for our Erlanger, KY Service Center. Operation Agents
provide operational management and support at service center location to ensure efficient and timely
pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance
with safety, security, regulatory, and company policies.

Key Tasks:

  • Provides customer service, sales and operational support for the Service Center
  • Answers phone and greets visitors
  • Resolves billing problems in relation to the Service Center
  • Researches shipment tracking requests and provides feedback; attempts to resolve misplaced
  • Communicates with Sales/Service to resolve customer problems
  • Assists with operational procedures including sorting, loading/unloading activities, shipment
    processing and documentation, manifesting, bagging, sending shipment status information, and
    accepting/securing over-the-counter payments
  • Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily
    pick-up schedules
  • May process or prepare import/export documentation and assist in the customs clearance
    process in some markets

Skill & Qualifications:

  • Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards
  • High School Degree or Equivalent required
  • Previous experience in customer service/support or related field
  • Strong Communication Skills (both oral and written)
  • Proficient in Microsoft Office Products (Outlook, Excel, Word)
  • Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Physical Requirements:

  • Must be able to lift up to seventy (70) lbs. occasionally
  • Must be able to lift forty (40) lbs. frequently
  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch

All qualified applicants will receive consideration for employment without regard to race, sex, color,
religion, national origin, protected veteran status, or on the basis of disability.
Explore and learn about DHL’s culture, special events, and interesting spotlights

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other
protected characteristic. The EEO is the Law poster is available

Zahlen und Fakten

  • Geschäftsbereich

    DHL Express US

  • Beschäftigungsart

    Aushilfsjob / Studentenjobs

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


Jetzt bewerben