Clearance Research Contact Agent (A2) - Days (Monday - Friday 10:00am - 6:30pm)
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We have an immediate career opportunity for a qualified Clearance Research Customer Contact Agentat our Erlanger, KY location. As a Clearance Research Customer Contact Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment.In order to do this, we have to comply with government regulations.In addition agents will also be asked to examine various documents including invoices and air way bills.
Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations.
Research tariff codes through government websites
Processes all requests for extensions and cancellation of shipments.
Communicates with origin and destination locations regarding shipment status and special handling and delivery processes
Comply with government regulations by supplying missing customer information.
Maintain lines of communication with all departments. (internal/external)
High School Diploma or Equivalent
1-3 years of customer service experience
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must.
Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit http://dhl-resumebuilder.com/ This program will work on both Windows and Mac operating systems.
Zahlen und Fakten
Monday - Friday 10:00am - 6:30pm
DHL Express US