Porter - Enfield
Customer: Royal Free Hospital Trust
Grade: RCS P
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 29th March 2019
DHL Supply Chain is a world-class company, and we’re looking for world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.
A Porter is someone who supports patients in hospital by helping them move between Wards/Clinic to and from theambulance/discharge lounge.
In this position, you will be responsible for taking patients to and from appointments.
Porters help ensure that transfers (patients) run smoothly and this role will take you around the hospital site; no two days are the same.
Key Responsibilities in this role will include;
Ensure all patients are provided with a welcoming and friendly service.
Assist drivers when they have multiple patients to the Clinic/appointment from the Ambulance
Collect patients from the Wards as instructed by the Supervisor/Lounge Staff
Duties will involve coming into contact with distressed patients/visitors and deceased patients.
Fully engage with the patients to ensure they understand Customer experience by obtaining a surveys electronically.
Ensure the lounge is kept tidy at all times.
Assist the transport Lounge staff and perform any reasonable and practical instructions as requested by the supervisor
appropriate to the needs of the hospital.
Ensure adherence to the Health and Safety procedures. The duties require a combination of walking, standing, lifting, pushing & pulling.
Ensure adherence to Safe guarding.
Key skills and experience in this role will include:
Basic PC skills
Evidence and demonstrate excellent Customer Service skills
Proactive and positive. A “can” do attitude
The ability to cope well under pressure
The ability to respond quickly and act calmly during emergencies.
The ability to be empathetic to sickness, distress and death.
What you’ll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application
What will you get in return?
As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; pension scheme, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
Working at DHL: https://www.youtube.com/watch?v=DvEh04LNJ_I
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DHL Supply Chain UK