Customer Counter Specialist

Edmonton, Alberta, Kanada DHL Express req85182 04/11/2019
Jetzt bewerben

POSITION: Customer Counter Specialist

REPORTS TO: Shift Supervisor

LOCATION: Edmonton, Alberta

RATES OF PAY: Per CBA 

SCHEDULE: Th-Fr 16:00-20:00 & Sat 9:30-18:00 Sun 11:30-17:00

MAJOR ACTIVITIES AND RESPONSIBILITIES:

  • Document the customer transaction and relevant customer details by creating and maintainingcustomer profile records
  • Process customer payments. Total the purchases/transactions and balance to cash, debit andcredit cards
  • Track and Trace parcels on the network using GEMA and NPTS
  • Coordinate shipment transfers by communicating with Service Centre Operations
  • Effectively execute front-end operations while adhering to all company programs andprocedural compliance
  • Other duties as assigned

ACCOUNTABILITIES/ RESULTS:

  • Responsible for internal and external customer satisfaction.
  • Professional representation of DHL at all times, including the maintenance and presentation of vehicle, uniform, waybills/product.
  • Proactively manage the customer’s perception of and level of satisfaction with our service.
  • Interact effectively with other members of the customer service and operation teams.
  • Complete other duties as assigned

MINIMUM QUALIFICATIONS:

  • Demonstrated ability to handle multiple tasks.
  • Demonstrated ability to work under pressure.
  • Excellent interpersonal skills.
  • High School Education.
  • Proven Customer Service skills.

ONBOARDING & TRAINING:

  • All candidates are required to pass interviews, & criminal history check in order to qualify for the role.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Zahlen und Fakten

  • Arbeitszeiten

    Th-Fr 16:00-20:00 & Sat 9:30-18:00 Sun 11:30-17:00

  • Geschäftsbereich

    DHL Express Canada

  • Beschäftigungsart

    Unbefristet Teilzeit

  • Arbeitserlaubnis erforderlich

    Ja

  • Schichtarbeit

    Gemischt

Jetzt bewerben