System Support Specialist

Cyberjaya, Selangor, Malaysia Global Business Services 25922 23. March, 2020
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Begin your career with DHL IT Services!

We are seeking for a System Support Specialist to join our team. You will provide proactive and reactive support for production services, supporting all production systems running in ITS.


  • Ensure implementation of new services and changes to existing services in the production/ development environments are in line with customer project plans and requests
  • Delivery of pre-sales advice and consultation on technical architecture and production standards

  • Provide 2nd level of support of systems running in ITS

  • Provide Operations Acceptance activities in order to ensure accurate and timely release to production of new and/ or enhanced services.

  • Maintain forward vision of server architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications

  • Build and maintain relationships to ensure supply of goods and equipment and support of services and products

  • Ensure that the applications and their support is undertaken based on the IT Operational standards, are executed in line with the ITS Process and delivered within the requested timescales

  • Opportunity to have the experience to manage and work with highly complex Active Directory environment comprising of more than few hundred thousand accounts and over 200 domain controllers across 79 countries globally.

  • Work with friendly team members as well as collaborate with other teams in other regions


  • Microsoft Active Directory related tools (examples but not limited to ADUC, AD Domain Trust, AD Sites & Services, AD GPO to support Active Directory 2016)
  • Active Directory Federated Service (ADFS)
  • Microsoft AD LDS
  • Microsoft Identity Manager (MIM)
  • Microsoft Azure AD


  • Experience with OS related programming preferable
  • Results oriented and driven by goal achievement with a strong focus on high quality

  • Solid in information acquisition

  • Solid in constructive challenge

  • Solid in building and managing partnerships

  • Solid in flexibility and stress management

  • Good knowledge of requested technical area


  • Great Team of IT Professionals with Global Working Exposure
  • Meal Card and Flexible Benefits – Customized According to Individual Needs

  • On-Going Professional and Technical Training and Certifications

  • A Multicultural Environment in Modern Offices

  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)

  • Smart Casual Everyday

  • Global Internal Job Opportunities Available Within DPDHL

  • Unlimited Outpatient Medical

  • Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:Supports over 260,000 DPDHL e-mail users;

  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Schichtarbeit


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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn