System Support Specialist (SharePoint)

Cyberjaya, Selangor, Malaysia Finance 18947 18/12/2019
Jetzt bewerben


Begin your career with DHL IT Services!

We are seeking for a talented System Support Specialist to join our team. You will provide proactive and reactive support for production services, supporting all production systems running in ITS.

At DHL IT Services, your talent is our passion. Join us today!


  • Support daily operations and provide 2nd level of support for SharePoint and Nintex services globally
  • Responsible for ensuring the service infrastructure meets the business agreed SLA with high quality service support

  • Must be able to work on ticket and resolve them within Target Resolution Time (TRT) with reliable workaround / permanent solution.

  • Must be able to provide 24x7 on-call support on rotational basis during the weekend

  • Champion continuous improvement and innovation to ensure service stability and sustainability

  • Ensure implementation of new deployment and changes to existing services in the production / staging / development environments are in line with customer project plans and requests

  • Ability to work within IT, cross functionally and with 3rd party vendors, in order to successfully identify, prioritize, and resolve any operational issue arise.


  • SharePoint 2013 (on-premise)
  • Nintex 2013 (Form, Workflow)

  • System Center Operations Manager (SCOM)

  • SharePoint Designer

  • Scripting language (PowerShell)


  • Degree in Computer Science, Information Systems, or equivalent experience
  • Required skills: SharePoint 2013 or above

  • At least 3 year(s) of working experience with hands on support in SharePoint environment

  • Good knowledge in SharePoint 2013 or above

  • Results oriented and driven by goal achievement with a strong focus on high quality

  • Strong in flexibility and stress management

  • Must be able to communicate effectively in English for both written and oral

  • Creative problem-solving skills and ability to work conceptually


  • Information Technology Infrastructure Library (ITIL) Foundation / Certification
  • Nintex 2013 (Workflow and Form)

  • Microsoft Certification in SharePoint 2013 or above

  • O365 cloud services

  • Scripting / Automation (PowerShell, .NET, Python, etc.)

  • Basic knowledge of System Center Operations Manager (SCOM)


  • Great Team of IT Professionals with Global Working Exposure
  • Meal Card and Flexible Benefits – Customized According to Individual Needs

  • On-Going Professional and Technical Training and Certifications

  • A Multicultural Environment in Modern Offices

  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)

  • Smart Casual Everyday

  • Global Internal Job Opportunities Available Within DPDHL

  • Unlimited Outpatient Medical

  • Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

Jetzt bewerben