Senior Application Support Specialist (ECom)

Cyberjaya, Selangor, Malaysia Global Business Services 59921 8. February, 2021
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We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team supporting business and mission critical services supporting DHL Express.

You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc.) to maintain internal applications with minimal disruptions to the production environment.

The team is working with wide range of technologies (Openshift, Splunk, Oracle, Elasticsearch, Weblogic, Tomcat, Apache, NGINX, MQ,…)

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WHAT YOU WILL DO
  • Work as 2nd level support for business and mission critical applications/services available regionally (Europe) and globally
  • Responsible for whole Application/Service lifecycle from initial project phase to release to production 
  • Support Incident, Problem and Change Management process
  • Monitor supported services to be ahead of potential issues
  • Liaise with application developers to overcome known problems and improve the service quality
  • Be ready for on- call support in the team (rotational within the team)

APPLICATION YOU WILL USE:
  • Unix command
  • Shell Scripting
  • Oracle SQL
  • NGINX
  • Splunk
  • Openshift

WHAT YOU SHOULD HAVE:
  • Degree in Computer Science, Information Systems or equivalent experience
  • 5-8 years of working experience in Application Support and ITIL Process.
  • Good exposure on Linux / Unix and Shell Scripting 
  • Must be able to provide 24x7 on call rotational support
  • Must be able to on 3 rotational shifts (morning, noon and midnight)
  • ITIL foundation and project management techniques 
  • Analytical skills and ability to get quickly from problem to solution
  • Persistence, initiative and creative person
  • Constantly follow up, monitoring and can make good decision making
  • Customer Focus
  • Organizational awareness

Nice to have:

  • Experience with Splunk and Openshift is an advantage
  • NGINX and experience with data replication with Shareplex

WHAT YOU WILL GET FROM US
  • Great Team of IT Professionals with Global Working Exposure
  • Flexible Benefits – Customized According to Individual Needs
  • On-Going Professional and Technical Training and Certifications
  • A Multicultural Environment in Modern Offices
  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)
  • Smart Casual Everyday
  • Global Internal Job Opportunities Available Within DPDHL
  • Unlimited Outpatient Medical
  • Home Office Possibilities
  • Sounds good? Start your application now!

DHL IT Services – About Us
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

* Supports over 260,000 DPDHL e-mail users;
* Runs more than 7700 servers;
* Supports more than 2000 global services and applications;
* Processes 9 million shipment information messages per day;
* 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.


Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Reisetätigkeit erforderlich

    No travel required

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Rotierend

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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn