Project Manager (Express APEC)

Cyberjaya, Selangor, Malaysia Global Business Services 50152 2. November, 2020
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Begin your career with DHL Express IT.

We are “Delivering Excellence in a digital world”. Our Express Focus – A strategy Powered by our People. We will continue to focus on driving IT service excellence and customer satisfaction.

We are looking for an experienced Project Manager to join our team. In this role, you shall report to VP Program Delivery, APEC BIT. You will plan, manage and deliver Business IT projects across functional domains meeting defined scope and outcomes in alignment with business goals and IT standards.

You will collaborate with Business functions to align project to functional priorities, service levels, business objectives and customer needs.

Additionally, you will provide effective leadership to Project teams including IT vendors to deliver agreed projects within the time, cost and quality objectives including risk management.


  • Deliver IT Projects at optimum cost and quality in line with SLA requirements and commitments, to meet business objectives.

  • Align with regional and global IT and business functional representatives to align business solutions, target outcomes and delivery plans.

  • Leverage on tools and enabling technologies that help drive business value

  • Establish an IT Account Manager style relationship with Project stakeholders and ensure IT services delivery meets expectations

  • Establish close working relationships with country IT teams ensuring country need are understood and represented.

  • Ensure Project information and updates are actively communicated, ensure stakeholder expectation alignment

  • Maintain close vendor relationships ensuring required agreements are in place for 3rd party delivered services

  • Collaborate to integrate processes, information and technology, to continuously improve the delivery quality of applications & IT services

  • Ensure adherence of all IT Standards (i.e Development, Implementation, Infrastructure, Security, Compliance), Policies and Guidelines.

  • Put in place mechanisms to measure relevant performance indicators aligned with business SLA's.

  • Define and manage service contracts (SLAs) for IT services between business functions and IT.

  • Participate in planning workshops to conceptualize, design and identify future needs

  • Explore & assess new technologies & digitalization opportunities to enhance IT service capability

  • EGAP implementation, Digitalisation, New Business functionality, Regulatory requirements

  • Sunset Legacy IT landscape and migrate to new platforms

  • Lead Project Teams to deliver project goals, ensuring schedules & tasks are aligned and relevant processes & tools are available.

  • Guide Country IT Teams to ensure the successful E2E delivery of IT Projects.

  • Establish a service and measurement culture that continuously monitors key performance indicators

  • Develop and deliver training programs for Regional and Country project teams


  • Minimum 5 years of working experience in IT; Solid 3 years in project management

  • Ability to manage high performing multicultural teams, aligning and communicating clear plans and performance standards. Ensuring project team is motivated to achieve the same business outcomes

  • Ability to influence other managers and 3rd party vendors outside direct line management to undertake activities to deliver project goals

  • Good Project management skills. Familiar with formal PM methodologies and tools, i.e Prince2, PMP, PMI

  • Demonstrated experience improving quality, service levels and reducing costs

  • University Degree in Computer Science, Information Systems, Business Administration or related field.

  • Very good written and spoken communication skills


  • Certified with PRINCE2 or PMP

  • Functional knowledge in any of the following areas, Logistics Operations, Customs Clearance, Customer Service, Finance, Sales, Business Intelligence advantageous


  • Great team of IT professionals with global working exposure

  • On-going professional and technical training and certifications

  • Global internal job opportunities available within DPDHL

  • A multicultural environment in modern offices

  • Flexible Benefits – customized according to individual needs

  • Choose any day for your vacation from earned public holiday (Saturday and ad hoc)

  • Smart casual dress code everyday

  • Unlimited Outpatient Medical

  • Home office possibilities

Sounds good? Start your application now!

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Beschäftigungsart

    Unbefristet Vollzeit

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