Digital Librarian (DHL Express)

Cyberjaya, Selangor, Malaysia Global Business Services 65887 31. March, 2021
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Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit

DHL Express Global Head Office has an opening for Digital Librarian, based in Malaysia or Singapore. The role purpose is to:

·To ensure the publication, ready access and integrity across DHL Express Global SOP policies, standards, processes and related documentation cross-functionally.

·To develop and maintain the DHL Express dictionary of business terms to ensure consistent common language across DHL Express Global SOP policies, standards and processes.

·To ensure that the tools are in place for the effective management, publication and dissemination of DHL Express Global SOP policies, standards and process documentation.

This professional role requires a strong background in developing and curating a library of documentation and associated materials for digital publication. The incumbent will be operating at a global level in a multinational, multi-cultural environment and with both internal and external stakeholders.


·Collaborate with all internal staff that require access to DHL Express Global SOP policies, standards and process documentation, including CIS learning developers, internal communications.

·Curate content to ensure easy navigation, search and access to content.

·Publication, cataloguing and quality assurance of content.

·Ensure access controls in place.

·Manage feedback and change requests to published content.

·Develop and maintain the taxonomy, cataloguing / categorization and documentation standards.

·Rationalize and align documentation across functions.

·Library and Dictionary change control and quality assurance.

·Assess impact of a change in documentation and terminology to the business.

·Analysis and development of specific content.

·Own the process for developing and publishing content and driving tool development to support it.

·Communication and training of the process and availability of tools and content.

·Setup and configuration of tools to optimize access.

·Monitoring and analysis of content access and usage.

·Gather and specify requirements for tools / solution to support the authoring, publication and management of content.

·Testing / validation of delivered tools / solutions

·Mange suppliers to ensure optimum availability of service.


·Minimum 5 years’ experience in a content curation or content management role.

·Experienced in liaising with senior managers both within the organization and outside agencies.

·Highly motivated with an ability to manage varying workloads against timescales as well as small teams of subject matter experts.

·Practical experience of curating, cataloguing and managing content.

·Hands on experience with the configuration of content management and publication tools e.g. Sharepoint.

·Strong analysis skills.

·Good facilitation skills.

·Strong creative thinking and the ability to see the ‘bigger picture’.

·Good communication skills (written and verbal).

·Strong written and spoken English.

·Good business acumen.

·Understanding of DHL Express products, processes and solutions preferable.

·Understanding of the principles of change management.

·Willing to travel to other DHL Locations as required.

·Excellent PC skills and IT aptitude including a working knowledge of the Microsoft Office products and use of modelling tools.

·A graduate or equivalent in information science or similar.

Do you see a personal challenge in these versatile and responsible tasks? Apply now - we look forward to receiving your application!


#DHL #Express #Logistics #Opportunities #GreatPlaceToWork #Malaysia #Singapore

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    DHL Information Services (Asia-Pacific) Sdn. Bhd.

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