Business Solution Manager (DHL Express)

Cyberjaya, Selangor, Malaysia Global Business Services 65344 26. March, 2021
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Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit

DHL Express Global Head Office has an opening for Business Solution Manager in theCustomer Facing IT Domain. The key purpose of this role is to:

·Manage or coordinate between several applications/products/services as part of the customer facing applications, including build and run elements to support optimum functioning of the business functions.

·Provide product and project oversight to ensure that project is delivered to agreed scope, time, cost, quality, governance and satisfaction, as per agreed roadmaps.

·Provide technical oversight to ensure that changes are in line with architecture and are developed with highest quality standards for customer experience, performance and availability

·This role can be changed to support the larger ESS domain and the associated products if required.

The best-fit candidate may be based in Malaysia (KUL or CBJ), Chennai or Singapore.


·Work with business functions to understand needs, priorities and issues to plan the associated IT roadmaps.

·Provide consultancy and support business on the customer facing web application development to improve overall customer experience through digitalization.

·To drive techno-functional discussion in Omni Channel space enterprise wide.

·Accountable that projects are delivered to agreed time, cost, quality, governance and satisfaction.

·Ownership and resolution of issues reported on systems in production to ensure minimum business disruption.

·Manage external/internal IT resources engaged during the execution of a project.

·Work directly with DHL customers, suppliers or internal staff (at global/regional/functional levels).

·Participate in global project teams based on role and involvement.

·Act as Global Business IT lead for global projects with full responsibility on the delivery side of the IT component.

·Sound understanding of various system integration requirements raised by internal stakeholders, customers and/or 3rd party solution providers.

·Take strong cross-functional ownership of specific business process areas and collaborate with domains on the development of roadmaps to achieve both tactical and strategic objectives.

·Contribute to the domain roadmaps.

·Manage successful implementation of solutions at an acceptable time, cost and quality.

·Provide regular reports of progress towards meeting project deliverables

·Lead, manage and monitor the direct and indirect project team members for the duration of the project.


·University Degree in Computer Science, Information Systems, Business Administration or related field or similar experience/education or at least 12 years of corporate work experience.

·Desirable if you have Professional Certification in at least one relevant Project Management Technique (Prince2 or PMI) and IT Service Management Technique (i.e., ITIL)

·At least 10 years of multi-disciplined IT experience and IT solutions development and implementation experience: Proven track record for managing and delivering complex IT solutions.

·Experience in managing large-scale development and/or deployment projects.

·Experience in customer experience and customer facing web application development in a very fast paced environment

·Strong technical background in web technologies like Angular, Java application servers, content management system as well as Oracle and database replication solutions

·Understanding of API architecture landscapes (i.e.brokers, parsers, wrappers, Service buses etc).

·Process knowledge: Solid understanding of web application development, customer experience and service management to drive techno-functional discussion to support business needs in customer facing web applications

·Excellent written and verbal communications skills with technical and non-technical senior management.

·Strong program and people management skills with capability to work across cultures and borders.

·Get-it-done attitude: Capable to break through organizational silos; Manage and achieve goals in a matrix environment; Quick to adopt best practice rather than re-invent the wheel.

·Flexibility in operating style and attitude.

·Diplomatic, tactful, patient and sensitive to cultural differences.

·Positive and contributory attitude, total dedication to customer’s needs. Highly customer oriented.

·Global experience, collaboration and teaming.

·Self-motivated and ability to team with, and manage, a strong partner/supplier system.

·Resilient, capable of recovering quickly from setbacks. Maintains performance under pressure.

·Respect and Result focused behavior.

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  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

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