Blockchain Application Support Specialist

SUMMARY:

We are looking for a Blockchain solution support specialist to join our Blockchain Center of Excellence within DHL ITS Innovation department – Digital Lab. Your primary responsibility will be consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc. to ensure that a robust, maintainable service is provided. Provides critical operational support to all given services with strong focus on Blockchain related products. Blockchain, as a technology used for reliable traceability, authenticity of delivery proof etc. within logistics business, has become one of the core competencies and therefore we need to strengthen our capability and also capacity in this significantly expanding area.

What you will do:

• Work as 2nd level support for services related to Blockchain implementation within DPDHL

• Responsible for testing and release to production

• Support Incident, Problem and Critical Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs

• Maintain good working relationships with appropriate internal and external DHL customers

• Provide technical support to users of business applications, using standard ITS processes and procedures

• Provide verbal and written technical reports to specialists on aspects of system status.

• Provide technical reports to users and managers.

• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence

• Investigate problems and other requests for support and determines appropriate actions

• Liaise with staff responsible for the development of system enhancements to overcome known problems

• As a member of DevOps team, have opportunity to contribute to build phase of the projects

What you will need:

• Experience working with open-source platforms like Quorum, Hyperledger, Ethereum etc.

• Experience working with smart contracts such as Solidity is a plus

• Experience with one of the following languages is a plus: Java, NodeJS

• Experience with API integration with a 3rd party applications is a plus

• Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays

• Must be able to work on 3 rotational shift (morning, noon and midnight)

• Creative problem-solving skills and ability to work conceptually

Other Necessary Skills:

• Fluent English – daily communication

• Analytical skills

• Excellent Written & Verbal communication skills

Behavioral skills:

• Strong customer focus

• Strong analytical thinking

• Team Player

• Excellent influencing and negotiating

• Personal drive, commitment to excellence, resilience in adversity

WHAT YOU WILL GET FROM US

• Great team of IT professionals with global working exposure

• Flexible Benefits – customized according to individual needs

• On-going professional and technical training and certifications

• A multicultural environment in modern offices  

• Choose any day for your vacation from earned public holiday (Saturday and ad hoc)

• Smart casual everyday

• Global internal job opportunities available within DPDHL

• Unlimited Outpatient Medical 

• Home office possibilities

Sounds good? Start your application now!

ABOUT US - DHL IT Services

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

• Supports over 260,000 DPDHL e-mail users;

• Runs more than 7700 servers;

• Supports more than 2000 global services and applications;

• Processes 9 million shipment information messages per day;

• 200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.