Application Support Specialist
Begin your career with DHL IT Services!
We are seeking for a talented Application Support Specialist to join our team.
You will provide application support to ensure the availability of these services to DHL Business Unitswithminimal disruption to business continuity.
Your main role is to provide application support to DHL Business Units and to ensure the availability of these services with minimal disruption to business continuity. You will also provide basic support and analysis of incidents such as incident management, analysis of ticket trends and some real time monitoring through existing tools.
Do you enjoy challenges? At DHL IT Services, your talent is our passion. Join us today!
WHAT YOU WILL DO
Receive requests for support from business users related to Servicenow products
Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures
Investigate problems and support requests and determine appropriate action
Provide correct responses to requests for support within area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests
Follow Data quality & security standards and policies relating to product technical specialization
Working closely with network, email, secure access, SSO, local country network teams and servicenow part of resolving the issues
Working closely with 30 different ITS process owners for problems and deployments
Liaise with staff responsible for the design and development of system enhancements
Creativity and continuous improvements are practices day to day operation
Be assigned with specific project related tasks
Follow ITS processes and ITIL best practice
APPLICATION YOU WILL USE
SQL & Oracle database
WHAT YOU SHOULD HAVE
Certified in Service now administration
3-5 years of experience in Service now products
Proficient in Java scripting
Proficient in MS SQL/Oracle scripts
ITIL V3 certified
Proficient in Incident Management, Problem Management, Change Management, Configuration Management, Business Analysis Techniques, Software Testing, reporting
Creative and analytical thinking, attentive to details leading to solutions
Good command of communication skills
Ability to interact with people
Multi-tasking & team player
WHAT IS THE PLUS POINT(S)
Servicenow development certification
ITIL practitioner certification
WHAT YOU WILL GET FROM US
Great Team of IT Professionals with Global Working Exposure
Meal Card and Flexible Benefits – Customized According to Individual Needs
On-Going Professional and Technical Training and Certifications
A Multicultural Environment in Modern Offices
Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)
Smart Casual Everyday
Global Internal Job Opportunities Available Within DPDHL
Unlimited Outpatient Medical
Home Office Possibilities
Sounds good? Start your application now!
DHL IT Services – About Us
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
- Supports over 260,000 DPDHL e-mail users;
- Runs more than 7700 servers;
- Supports more than 2000 global services and applications;
- Processes 9 million shipment information messages per day;
- 200000 man days per year of development application.
Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
Zahlen und Fakten
DHL Information Services (Asia-Pacific) Sdn. Bhd.