Application Support Specialist

Cyberjaya, Selangor, Malaysia Finance 18945 18/12/2019
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Begin your career with DHL IT Services!

We are seeking for a talented Application Support Specialist to join our team.

You will provide application support to ensure the availability of these services to DHL Business Unitswithminimal disruption to business continuity.

Your main role is to provide application support to DHL Business Units and to ensure the availability of these services with minimal disruption to business continuity. You will also provide basic support and analysis of incidents such as incident management, analysis of ticket trends and some real time monitoring through existing tools.

Do you enjoy challenges? At DHL IT Services, your talent is our passion. Join us today!


  • Receive requests for support from business users related to Servicenow products

  • Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures

  • Investigate problems and support requests and determine appropriate action

  • Provide correct responses to requests for support within area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests

  • Follow Data quality & security standards and policies relating to product technical specialization

  • Working closely with network, email, secure access, SSO, local country network teams and servicenow part of resolving the issues

  • Working closely with 30 different ITS process owners for problems and deployments

  • Liaise with staff responsible for the design and development of system enhancements

  • Creativity and continuous improvements are practices day to day operation

  • Be assigned with specific project related tasks

  • Follow ITS processes and ITIL best practice


  • Servicenow products

  • SQL & Oracle database

  • Java scripts


  • Certified in Service now administration

  • 3-5 years of experience in Service now products

  • Proficient in Java scripting

  • Proficient in MS SQL/Oracle scripts

  • ITIL V3 certified

  • Proficient in Incident Management, Problem Management, Change Management, Configuration Management, Business Analysis Techniques, Software Testing, reporting

  • Creative and analytical thinking, attentive to details leading to solutions

  • Good command of communication skills

  • Customer Focus

  • Information acquisition

  • Ability to interact with people

  • Multi-tasking & team player


  • Servicenow development certification

  • Leadership skills

  • ITIL practitioner certification


  • Great Team of IT Professionals with Global Working Exposure

  • Meal Card and Flexible Benefits – Customized According to Individual Needs

  • On-Going Professional and Technical Training and Certifications

  • A Multicultural Environment in Modern Offices

  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)

  • Smart Casual Everyday

  • Global Internal Job Opportunities Available Within DPDHL

  • Unlimited Outpatient Medical

  • Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

Zahlen und Fakten

  • Geschäftsbereich

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Schichtarbeit


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