Systems Analyst/Super User Administrator

West Columbia, South Carolina, USA DHL Global Forwarding, Freight req74659 01/03/2019
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Job Title: Systems Analyst/Super User Administrator
Job Location: West Columbia, SC

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for a Systems Support Analyst/Super User Administrator to ensure we are developing and delivering programs that enhance the employee and customer experience. 

Key Responsibilities:

  • Provide subject matter expertise to support customs brokerage process and systems
  • Provides support for business users to resolve and prioritize issues and system failures.
  • Liaison between business and Information Technology (IT).
  • Manages 1st level support for users and advocates for business to escalate and resolve systemic, repeated, or impactful system issues.
  • Identifies training needs.
  • Analyze business needs for projects, determines impact and integration of solutions to business process and systems.
  • Monitors Customs Brokerage systems and vendor’s performance by root cause analysis and process improvements.
  • Manages user access request process in coordination with relevant areas such as HR, IT, and business units.  Defines user access levels and preferences in accordance with regulatory limitations and business process requirements.
  • Implement, maintain, and grow the Customs Brokerage super user program.  Executes super user systems and process training.
  • Documents new and revised business processes for super user support and training in alignment with stakeholder requirements.
  • Manages and supports implementation of applications and functionalities, including hyper-care, training, issue resolution, and roll out.

Skills / Requirements:

  • Strong analytical, verbal and written communication skills
  • Superior knowledge and understanding of International Freight Forwarding and Customs Brokerage applications, processes, and practices desired.
  • Proven track record in system projects
  • Ability to use analytical and decision-making skills to offer solutions and resolve issues
  • Bachelor’s degree or equivalent combination of education and experience
  • Proficient with MS Office Products and systems

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan

    As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

    We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service

    Our Vision: The Logistics Company for the World
    Our Mission: Excellence. Simply Delivered.
    Our Purpose: We connect people, improving their lives.
    Our Values: Respect & Results
    Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

    About DHL Global Forwarding (DGF):

    DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

    Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

    We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

    DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Global Forwarding US

  • Reisetätigkeit erforderlich

    Unter 25%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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