US Customs Product & Dispatch Specialist

Chicago, Illinois, USA DHL Global Forwarding, Freight req75165 14/03/2019
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Job Title:US Customs Product & Dispatch Specialist
Job Location: Chicago, IL

We have an exciting opportunity for a US Customs Product & Dispatch Specialist to own and manage customer accounts’ daily operations. This position will be based at our Chicago, IL location. 

Key Responsibilities:

  • Production and support role requiring advanced skills in customs brokerage and freight forwarding
  • Support operations, sales and customers as a Subject Matter Expert in US Customs Brokerage
  • Monitor Work Distribution and email box for assigned files
  • Monitor Customer files to ensure timely processing and prevent storage.
  • Issues escalations and record any action appropriately
  • Assist in document collection (Powers of Attorney, etc.) in order to effect new account and/or new shipment processing
  • Ensure appropriate docs are provided to necessary parties once obtained
  • Coordinate dispatching and deliveries of customer’s imported goods to final location
  • Assist with Partner Government Agencies (PGA) where necessary
  • Research shipment-specific issues, log Quality Management incident, facilitate corrective action (where possible) and provide to supervisor/manager
  • Special projects under the department manager’s guidance
  • Billing finalization for individual files
  • Vendor payables
  • Accounts receivable support
  • Other tasks as assigned

Skills / Requirements:

  • Maintain positive and professional internal/external customer relationships
  • Proactively provide guidance to other DHL colleagues on required information / documentation
  • Ability to work independently in both day-to-day tasks as well as problem solving
  • Ability to communicate status updates as outlined in policy and procedure
  • Ability to review department specific reporting and adjust processes accordingly to achieve required results
  • Utilize Microsoft Excel to open and update spreadsheets
  • Utilize Microsoft Outlook to send and respond to email messages
  • Utilize Microsoft Word to create a basic document, edit documents, and proof documents
  • Utilize Microsoft SharePoint to open and navigate documents.
  • Ability to effectively utilize DHL systems to:

oEfficiently complete job functions in Customs Management system, shipment tracing, and navigation between screens.

oLoad, classify, and view documents in document imaging web based environment

  • High School diploma or GED required
  • Effectively identifies problems as they occur and takes appropriate steps to solve more complex problems
  • Readily learns and applies new information/concepts in the scope of the responsibilities
  • Applies advances critical thinking skills to resolve problems with minimal supervisory oversight
  • Generally 2-4 years of experience in the areas US Customs or International air and ocean transportation
  • Assignments require understanding of:

oDHL-specific systems and software

oDHL’s import manual’s best practices

oINCO Terms

oDocument Recognition: Master Bill, House Bill, Commercial Invoice, Packing List, Arrival Notice, etc

oImporter Of Record Determination

oAir and Sea Ports of Entry


WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick
  • Medical, Prescription, Dental, and Vision plans
  • 401K plan with a match
  • Employee Discount plan
  • Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service


Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Zahlen und Fakten

  • Arbeitszeiten

    40

  • Geschäftsbereich

    DHL Global Forwarding US

  • Reisetätigkeit erforderlich

    Keine Reisetätigkeit

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich

    Nein

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