Customer Implementation Specialist - BPO (Business Process Organization)

Chicago, Illinois, USA Global Forwarding Freight 64579 22. March, 2021
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Job Title: Customer Implementation Specialist - BPO (Business Process Optimization)

Note: This  position may be based at any of the following locations:  Chicago-IL, Los Angeles-CA, Miami-FL, Jamaica-NY, or Atlanta-GA

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for a Customer Implementation Specialist to implement business gained and retained from our customers. The primary objective is successful onboarding of business timely and in a qualitative way.

Key Responsibilities:

  • Manage successful onboarding of large and complex global customers for new and existing business.  
  • Implement business based on customer requirements, considering what was sold to the customer.
  • Ensure all customer requirements are fully understood, are documented, and can be fulfilled by DGF.
  • Support Sales organization to define a proper onboarding plan to meet customer expectations within the expected timeframe and quality.
  • Engage with stations in the DGF network to ensure onboarding requirements are communicated and understood.
  • Execute according to implementation process to ensure business is on boarded with consideration for timeliness and quality.
  • Maintain action and issue logs, escalate issues to resolution.
  • Conduct lessons learned sessions and apply learning to future projects 
  • Ensure compliance to DGF standard processes and services
  • Engaging responsible parties for System updates

    Skills / Requirements:

    • Minimum 5 years operations or product experience in a freight forwarding or international shipping environment
    • Excellent understanding of Air and Ocean freight services and the overall logistics or supply chain industry
    • Knowledge of DGF systemstools (e.g. pricing templates) and processes
    • Computer skills (MS Office,  MS Outlook, MS Excel, MS PowerPoint), very strong Excel and Power Point skills
    • Excellent verbal, written and interpersonalskills, able to align resources within the organization to achieve targets
    • Strong organizational skills and ability to manage multiple projects and deadlines
    • Experience in leading meetings and facilitating training
    • Exceptional analytical and problem solving skills
    • Strategic thinking, self-directed, high energy and proactive working style
    • BA/BS degree or experience in related discipline
    • Fluent in English communication (verbal/written)
    • CW1 experience is a plus

    Why join DHL Global Forwarding?

    We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

    OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.

    As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

    We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

    • The largest global network with more than ~30,000 passionate employees

    • The most efficient processes and fastest response times

    • The best solutions and best customer service

    Our Vision: The Logistics Company for the World

    Our Mission: Excellence. Simply Delivered.
    Our Purpose: We connect people, improving their lives.
    Our Values: Respect & Results
    Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

    About DHL Global Forwarding (DGF):

    DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

    Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

    We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

    DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Work Authorization:

    DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

    Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

    Zahlen und Fakten

    • Arbeitszeiten


    • Geschäftsbereich

      Air Express International USA, Inc.

    • Reisetätigkeit erforderlich

      less 20%

    • Beschäftigungsart

      Unbefristet Vollzeit

    • Schichtarbeit


    Jetzt bewerben

    „Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

    Aktueller Mitarbeiter – Senior Consultant in Bonn