Technical/ Functional Lead
The key elements of the role of the Teschnical and Functional Lead are:Leading functional customer interviews to understand complex business issues and developing conclusions and recommendations
Completing and managing customer work packages in accordance with established budgets, work plans, quality standards, and timeframes
Structuring and solving customer requirements using Templates & Frameworks as well as generic product functionality
Leading transport project solution work packages or change requests with in-house or external consultants
Resposible for the project delivery planning and have the ownership to deliver customer solutions.
The role covers all aspects of transport functionality: Order Management, Transportation Planning & Execution, Supply Chain Visibility and Event Management, Inventory Visibility and Freight Bill Audit & Payments whether delivered with the core transport solution or ancillary solutions
The key purpose of this role is to provide consultancy, solution design services and development of the transport solution for a broad range ofprojects and opportunities.
Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
Manage the implementation ofIT project solution work packages in line with the DHL DePict methodology. Design, implement and project manage system improvements and updates.
Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies
ManageIT development projects in line with the customer requirements. Ensure any development is delivered in accordance to standards and best practices
Plan and co-ordinate projects implementation and post warranty support
Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle
Undertake other projects and roles as required from time to time by senior management
Run business requirement and GAP analysis workshops for template based implementations
Lead projects or large work packages with a virtual team of Senior Business Consultatns and Business Consultants.Build working relationships with customers and business
Maintain working relationships with suppliers.Maintain relationships with the product management, project delivery and service management community
Develop strong relationships with implementation business and IT support teams
Collation and distribution of information, where assigned, required for IT systems implementation.
Hands on development / configuration of transport solutions e.g. OTM, Kewill, Microlise
Development of test scenarios and scripts.
Manage and/or performIT testing and support user acceptance testing.
Document user training to internal and customer teams
Good DSC business understanding
Good understanding of transportation industry requirements
Good understanding of Transport templates and frameworks
Ability to communicate clearly to a varied audience (internal and external) in non-technical terms.
Works with subordinates, peers, and/or supervisors to jointly set challenging but realistic objectives and action plans in accordance with organizational goals
Able to clearly present information through the spoken and written word; influence or persuade others through presentations in positive or negative circumstances; listens well
Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill
General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro
General understanding of other DHL systems, and integrated Framework Systems as required.
Contributes to proposal submissions and business development initiatives under the direction of the Leadership team
Participates and organizes workshops & events
Preparation of solution design proposals from a commercial as well as a technical perspective.
Advising / consulting to external customers.
Coordinate, direct and oversee work package delivered by Business Consultants/ Senior business Consultatns and/or suppliers
Developing content for customer presentations and providing technical/functional content.
Experience implementing Transport solutions in at least two regions/ geographies
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DHL IT Services Asia Pacific