Senior Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 61990 25. February, 2021
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ABOUT THE ROLE:

As ServiceNow Application Support Specialist you will become part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. You will provide consultation, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc to ensure that a robust maintainable service.

RESPONSIBILITIES:

  • Delivers application support within Service Level Agreements to ServiceNow business user according to ITS processes with the main focus on Incident and Problem Management
  • Demonstrate ownership of assigned events and incidents through to restoration andcollaborate with other support teams within the organization and external supplier
  • Coordinate activities and communicate with impacted stakeholders as per incidentmanagement process
  • Maintain and gain current knowledge of supported applications
  • Support delivery of build projects through its lifecycle UAT, TAT, RTP and post implementation support
  • Seek to continuously improve efficiency within supported applications

REQUIREMENTS:

Essential Skills:

  • Advanced level of communication skills in English both written and spoken
  • Positive attitude, commitment to teamwork and sensitivity to cultural differences
  • Strong analytical thinkingwith strong drive to solve problems / problem-solving skills
  • Ability to prioritize and multi-task in a fast paced, changing environment to achieve goals and deadlines
  •   Must display evidence of customer focus as a prerequisite for this post, plus the abilityto work with minimal supervision in a fast paced environment
  • Willingness to work in a three-shift system (morning / afternoon / night).

Must have Techinical Experince:

  • SERVICENOW

oBusiness Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...

oHands on experience with ServiceNow CSM, ITSM, and Service Portal

o1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)

Good to have Techinical Experince:

oPast experience with instance upgrade and patching is a plus, but not required


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  • Geschäftsbereich

    DHL INFORMATION SERVICES (INDIA) LLP

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