Principal Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 61409 21. February, 2021
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Principal Application Support Specialist CMIR (Customer Master Integration and Reporting) provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc. to ensure that a robust, maintainable service is provided.  Provides critical operational support to all given services. Reports to Manager of Team or Team Leader.

What you will do:

  • Work as 2nd level support for internal applications

  • Must be able to provide 24x7 on call rotational support, willing to work during weekends for deployments on demand basis

  • Must be able to on 3 rotational shifts (morning, noon and midnight) during weekdays

  • ITIL foundation and project management techniques

  • Responsible for testing and release to production

  • Support Events, Incidents, Problems and Critical Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs

  • Maintain good working relationships with appropriate internal and external DHL customers

  • Ensures that service delivery meets agreed service levels. In consultation with the business partners negotiates service level requirements and agrees service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.

  • Sets policy and develops strategies, plans and processes for the design, monitoring, measurement, maintenance, reporting and continuous improvement of service and component availability, including the development and implementation of new availability techniques and methods. Provide technical reports to users and managers

  • Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for the area of competence

  • Investigate problems and other requests for support and determines appropriate actions. Liaise with staff responsible for the development of system enhancements to overcome known problems. Assists with the implementation of agreed remedies and preventative measures

    What you will need:

Technical Skills:

  • Microsoft Windows Server – Must Have

  • Microsoft SQL Server Database – Must Have

  • Microsoft SQL Server Integration Services (SSIS) – Must Have

  • Microsoft SQL Server Reporting Services (SSRS) – Must Have

  • SQL – Must Have

  • .NET ASP – Must Have

  • Microsoft BI Stack – Must Have

  • Metastorm BPM

  • Crystal Reports

  • C# (C Sharp)

  • Web services

  • Openshift Container Platform

  • SPLUNK/ Elastic search

  • Computer associates (CA) Automic


    Other Necessary Skills:

  • Fluent English – daily communication

  • Analytical skills

  • Excellent Written & Verbal communication skills

Behavioral skills:

  • Strong customer focus
  • Strong analytical thinking
  • Team Player
  • Excellent influencing and negotiating
  • Personal drive, commitment to excellence, resilience in adversity

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  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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