LLP - Senior Process Associate

Chennai, State of Tamil Nādu, Indien Global Forwarding Freight 55455 21. December, 2020
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Role Purpose

to manage the running of a safe and efficient daily operations needs based on committed contractual services that's are;
- Order Management
- Customer Management and active communication
- 3rd Party Supplier Management & communication
- Preparing and Tracking operational KPIs and Documentation
- Milestone Management in related DHL and Customer IT Platforms i.e.; OTM, SAP etc.
- Alignment with both DP DHL and Customer Compliance Procedures

Accountabilities

• Responsible for tracking all shipments from receiving the ''order'' to ''delivery'' to the customer facility. Proactively manage all visibility milestones and additional charge submissions

• In case of ETA changes, asking for root cause from carriers and updating new ETA on tracking system. (OTM)

Single point of contact to follow up on order management and transport matters, will chase and communicate with warehouses, suppliers and carriers for resolution and inform stakeholders accordingly. Providing full visibility on daily basis.
•Supporting daily/weekly/monthly KPI data preparation as agreed in service contract

•Follow up order and milestone management on the related DHL and Customer IT Portals; i.e. OTM, SAP etc.

Responsible for shipping documentation control and manage and communicate with suppliers in case of any issue and share with customer's customs broker on time for clearance purposes

Requirements for the Job

Experience in LLP operations in Supply Chain division and multi modal transport operations (Air & Sea & Road)


Good all around knowledge of Logistics principals and practices
Clear understanding of KPI (Key Performance Indicator) and basic knowledge of KPI preparation, Power BI is a plus
Clear understanding of root cause analysis also initiating and tracking action plans

• Single point of contact to follow up on order management and transport matters, will chase and communicate with warehouses, suppliers and carriers for resolution and inform stakeholders accordingly. Providing full visibility on daily basis.


Education and qualification

• Good standard of Education - Graduate / Undergraduate ( Bachelor’s degree from a recognized University in any discipline )
• Microsoft Office Programs knowledge (Outlook and Excel must, Power BI knowledge is a plus),
• Advanced knowledge of Excel
• Shipping documentation knowledge (Commercial Invoice, Freight Invoice, ATR, Certificate of Origin, Bill of Lading, etc.)
• Experience in Oracle Transport Management System (OTM) and Microsoft Power BI  is a plus
• Experience in handling customer front ending role in the freight forwarding industry
•  Willingness to work in rotational shifts with 9 hrs.15 min working time
• Minimum 2 years Import, Export, International Logistics and Supply Chain operations knowledge 

Zahlen und Fakten

  • Geschäftsbereich

    DHL Global Forwarding Freight Shared Services (India) LLP

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