Business Consultant

Chennai, State of Tamil Nādu, Indien Global Business Services req71720 21/12/2018
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Role Purpose:

  • The key elements of the role of theConsultant

  • Supporting functional customer interviews to understand complex business issues and developing conclusions and recommendations

  • Supporting the delivery of work packages in accordance with established budgets, work plans, quality standards, and timeframes

  • Solving customer requirements using Templates & Frameworks as well as generic product functionality

  • Leading simple work packages or change requests with in-house or external consultants

  • The role covers all aspects of transport functionality: Order Management, Transportation Planning & Execution, Supply Chain Visibility and Event Management, Inventory Visibility and Freight Bill Audit & Payments

Main Accountabilities:

  • Support the project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design

  • Support the implementation of complexIT project solution work packages in line with the DHL DePict methodology.

  • Deliver IT development work packagesand change requests in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies

  • Provide IT support as required for live customers (CRs, new releases etc.)

  • Build effective relationships and maintain close liaison with business and IT project teams by maintaining regular contact through the full project lifecycle

  • Undertake other projects and roles as required from time to time by management

  • Analyses requests for Change for live customers (CRs, new releases etc.)

  • Support business requirement and GAP analysis workshops (Merlin) for template based implementations

  • Build working relationships with customers and business

  • Build working relationships with suppliers

  • Develop relationships with implementation and IT support teams

  • Collation and distribution of information, where assigned, required for IT systems implementation.

  • Hands on development / configuration of OTM.

  • Development of test scenarios and scripts.

  • Perform IT testing and support user acceptance testing.

  • Document user training to internal and customer team

Divisional Experience:

  • Basic DSC business understanding

  • Basic understanding of transportation industry requirements

  • Ability to communicate clearly to a varied audience (internal and external) in non-technical terms.

  • Works with peers, and/or supervisors to jointly set challenging but realistic objectives and action plans in accordance with organizational goals

  • Able to clearly present information through the spoken and written word;listens well

  • Customer orientated

Functional Experience:

  • Good understanding of customer requirements gathering

  • Good understanding of solution design principles

  • General understanding of transport related solutions and B2B integration standards

  • Contributes to proposal submissions and business development initiatives under the direction of the Leadership team

  • Participates in workshops & event

  • Preparation of simple solution or Change Request design proposals from a technical perspective.

  • Coordinate, direct and oversee simple work package delivered by suppliers

  • Years of Experience: 6-7 Years|3 Full Lifecycle Implementations

Zahlen und Fakten

  • Geschäftsbereich

    DHL IT Services Asia Pacific

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Arbeitserlaubnis erforderlich


  • Schichtarbeit


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