Automation Designer / Developer

Chennai, State of Tamil Nādu, Indien Global Business Services 32420 17. June, 2020
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Do you want to help chart the path towards greater use of Automation? We offer excellent opportunities for problem solvers!

The Production Services Automation Center of Competence is part of the wider IT Services team whose aim is to help drive performance and scale up the use of Automation in both the Infrastructure and Application arenas. With your help, we will enrich the customer experience and reduce operating costs through the use of state-of-the-art automation technologies including Service Orchestration, Workload Automation, PowerShell / Python scripting, etc.

Our mission is to redesign and automate repetitive manual processes in complex process chains. The Automation Center of Excellence consists of Automation Process Analysts, Automation Designers and Platform Engineers and Service Management experts who collaborate with colleagues across Production Services.

Your tasks

As an Automation Designer / Developer you will be involved in complex automation projects, working closely with process experts and automation process analysts to develop a process design that can be automated and carry out its technical implementation with the aid of tools for Service Orchestration & Workload Automation (e.g., Automic, Ansible, Ghost, etc.) and other technologies such as NSX, vRealize, AppViewX and a few more. In the process, your creativity, meticulous approach, and teamwork will enable you to overcome challenges in the automation of complex processes and, at the same time, to take account of best practices. With your Python, PowerShell experience, strong programming skills, project management experience and your solid communication & consulting skills you also greatly contribute to our practice and people development activities.

·Support coordination and coaching of (junior) automation designers

oHelp with the coordination of project engagements for the different team members

oSupport and coach team members, i.e. review the work results and provide feedback

oSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development)

·Independently take on the technical implementation of process automations with Automic, Ansible, Ghost and the use of other digitization tools

oPlan development tasks in collaboration with the project team according to agile methodology (definition of user stories / tasks / sprint plan)

oAdvise automation process analysts in finalizing the digital process design

oImplement and test process automations according to our development standards and best practices

oCreate technical documentation

oClose collaboration and interaction along the implementation with process analysts and business experts

oPerform user acceptance test

oPrepare and conduct go-live

oPrepare and conduct handover sessions to enable use case owners from the business to take over maintenance and continuous improvement

oProperly document handover

·Perform code reviews

oAs per four-eyes principle conduct code reviews of your colleagues’ implementations

oProvide detailed feedback

·Deliver status reports in project or team meetings

·Facilitate knowledge sharing within CoD & digitization community

oShare experience and document lessons learned

oConduct Automation Academy onsite trainings

oHelp further improving our methodology and align on best practices

·Support special CoD-relevant projects (i.e. technology exploration)

oIn parallel to your project engagement, you may be involved into special projects

oSpecial projects vary (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)

Skills/Qualifications

·Degree in business informatics, applied informatics, or business management with a focus on accounting/controlling

·At least three years of relevant Automation experience (Automic, Ansible, Ghost,BatchMan, Unix, Windows, Shell scripting, python scripting)

·Certified Project Manager (e.g. PMP, PRINCE2, Scrum), Scrum Master preferred

·Excellent understanding of processes and, ideally, practical experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0)

·Profound programming skills in C# and/or VB.NET as well as in any of the following: SQL, VBA, and/or Javascript

·Very good knowledge of written and spoken English

·Good knowledge of MS Office products, particularly MS Excel / Visio

Personal qualifications

·A very high level of enthusiasm and ability to work under pressure

·Willingness to take responsibility, target- and result-oriented approach to action

·Willingness to collaborate with an international team

·Analytical skills and capacity for conceptual thinking, and the ability to think and act with a cross-organizational and cross-process approach


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    DHL INFORMATION SERVICES (INDIA) LLP

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