Assistant Manager - OFR Import Operations

Chennai, State of Tamil Nādu, Indien Global Forwarding Freight 41852 15. September, 2020
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Isresponsible for smooth execution of Import operation function, Process compliance, improvements & monitoring, maintain data quality all the times, Improve Customer satisfaction, achieving targets, Vendor Management, Operational compliance, Cost reduction

·Is responsible for smooth execution of Imports Operation function.

·To increase customer satisfaction (both internal/external) with best in services

·Manage cost effectively and strive to reduce cost consistently.

·Understanding of Imports Operations Process and adherence of the same.

·Maintain data quality all the times and avoid impact due data quality issues.

·Provide planning to gateway team to ensure timely movement of container from port into CFS/ICD

·Co-ordinate with gateway / CFS/ICD team for timely de-stuffing of container.

·Irregularities if any such as excess landing, short landing, damages etc take appropriate action with origin office in consultation with Manager Ocean Imports Operations

·Ensure timely filing of IGM to avoid penalties

·Plug all possible gaps to eliminate revenue leakage by all means

·Co-ordinate with CBC team and arrange timely clearance ofDDU/DDP shipments anddelivery of shipments to consignee.

·To coordinate with team in closing transshipment bond if any executed with shipping line, customs for transshipment of cargo/shipment.

·Avoid claims, penalties due service failures.

·HandlingCustomer Complain and overseas query

·Ensure timely receipt ofLOTand pre-alert documents from origin.

·Must have working knowledge on Cargowise, CW1

·Co-ordinate with carrier to arrange delivery order in time.

·Timely payment to vendor, carrier and there by support actualization process.

·To ensure complete, correct CES estimated during file handling and complete revenue billed to customer accordingly with no data quality issues.

·Monitor the LCL Consol performance/profitability and report to Manager Imports Operation in case of less load ability.

·Liaise with origin office for appropriate carrier selection who will support our local requirements.

·Co-ordinate with Gateway team / transporters for turn around of empty container once de-stuffed to avoid detention

·To monitor undelivered cargo and take appropriate action in consultation with Imports Manager

·To keep customer service team posted with shipment related information.

·Closure of docket upon getting signed off by Manager Ocean Imports



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    DHL Logistics Private Limited

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