Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 68840 20. April, 2021
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Our Solution Support team is looking for a new team member.

You will provide application support & deployment, ensuring maximum availability and minimal disruption, to a range of fully home-grown to fully outsourced integration-layer solutions that connect multiple DPDHL Business Units. You will have chance to work with old and new platforms and see how these allow the DPDHL group to deliver millions of items worldwide, on time, every time.

The position reports to the Manager of the Business Reporting & Data Integration support team.

What you will do:

  • Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts
  • Act as SME for the solutions under your responsibility
  • Ensure that resolution of incidents and completion of requests for the solutions under your ownership are within SLA and driving excellent customer satisfaction
  • Act as technical escalation point, work on the longest-running, most critical and/or most complex issues, by coordinating the resolution activities and communicating with the stakeholders, including senior management
  • Work closely with the developers and from the design all the way to the TAT, RTP and hypercare, supporting any underlying platform changes such as installing new modules or migrating to a new version or new server
  • Develop reports in OBIEE and OAS
  • Take end-to-end ownership of production and test environments, in particular the ODI, OBIEE and OAS environments as well as related DB and MW, ensuring vulnerabilities and bugs are addressed, and planned changes cause no unplanned disruption
  • Maintain and improve the current automation scripts in place, with the help of our automation champions and our RPA frameworks where applicable
  • Proactively identify and coordinate improvement initiatives that can benefit your team, your colleagues, and our Business Partners, in particular in terms of system documentation and automation

You should have:

  • At least 4 years of experience in supporting and assisting with the development of OBIEE or OAS
  • Expert knowledge in Linux administration, in particular RHEL
  • Business knowledge of freight activities
  • Good analytical thinking
  • Strong risk management and experience in impact analysis during troubleshooting, change management and on-boarding
  • ITIL knowledge, in particular around Incident, Problem and Change Management
  • Customer-centred, detail-oriented and fast-learning attitude
  • Fluent business English

And it would be good to have:

  • Working Experience with ODI
  • Experience in automating via scripting (eg. bash) or other automation platforms such as Automic
  • Knowledge of Windows server
  • Knowledge of programming languages that can support OBIEE and OAS such as Java and JavaScript

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