Application Support Specialist

Application Support Specialist

SUMMARY:

Application Support Specialist GREF (Global Reference Data) provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc. to ensure that a robust, maintainable service is provided.  Provides critical operational support to all given services. Reports to Manager of Team or Team Leader.

What you will do:

• Work as 2^nd level support for internal applications

• Must be able to provide 24x7 on call rotational support, willing to work during weekends for deployments on demand basis

• Must be able to on 3 rotational shifts (morning, noon and midnight) during weekdays

• ITIL foundation and project management techniques

• Responsible for testing and release to production

• Support Events, Incidents, Problems and Critical Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs

• Maintain good working relationships with appropriate internal and external DHL customers

• Provide technical support to users of business applications, using standard ITS processes and procedures

• Provide verbal and written technical reports to specialists on aspects of system status

• Provide technical reports to users and managers

• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for the area of competence

• Investigate problems and other requests for support and determines appropriate actions. Liaise with staff responsible for the development of system enhancements to overcome known problems. Assists with the implementation of agreed remedies and preventative measures

  What you will need:

Technical Skills:

• OS Unix / Linux – Must Have

• SQL– Must Have

• DB (Oracle / Informix) – Must Have

• DB (MangoDB) – Must Have

• Weblogic Server – Must Have

• Tomcat, NGINX – Must Have

• Java, XML, Java script, JSP, XSL

• Advanced shell scripting

• Openshift Container Platform

• SPLUNK/ Elastic search

• Computer associates (CA) Automic

• IBM UCD

  Other Necessary Skills:

• Fluent English – daily communication

• Analytical skills

• Excellent Written & Verbal communication skills

Behavioral skills:

• Strong customer focus
• Strong analytical thinking
• Team Player
• Excellent influencing and negotiating
• Personal drive, commitment to excellence, resilience in adversity