Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 32449 17. June, 2020
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SUMMARY:
Application Support Specialist provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable, high quality, standards-compliant business applications software environment is developed and maintained with any weak links removed. The position also leads and supports internal improvement initiatives and programs.

RESPONSIBILITIES:
  •  Develops knowledge of technical specialism(s)
  •  Maintains an awareness of current developments in their technical specialism(s)
  •  Provides advice, both reactively and pro-actively, to those engaged in activities
     where their technical specialism(s) are applicable
  •  Identifies opportunities to apply their technical specialism more effectively within
     the organization and partners
  •  Carries out specific assignments related to their technical specialism(s), either alone
     or as part of a team
  •  Provides, or assists with, quality assurance of activities involving their technical
     specialism(s), which are carried out by others.
  •  Develops and maintains quality standards and policies relating to their technical specialism(s)
  •  Educates those in related areas about their technical specialism(s)
  •  Monitors and oversees the performance of the services they are responsible for, reporting the results as
     required and agreed
  •  Provides advice and guidance to less experienced colleagues as required
  •  Liaises with staff responsible for the development of system enhancements to overcome known
     problems or further fulfill user requirements
  •  Analyses Business Requirements
  •  Following successful testing, takes responsibility for the adoption of new software releases
     from systems development staff or software suppliers, in accordance with ITS Processes and ensuring
     the continued support of the service thereafter 
  •  Deploy services and enhancements to supported services in accordance with agreed procedures, defined
     on a project basis

REQUIREMENTS:
  •  Hands-on experience with Linux operating systems 
  •  Hands-on experience with Oracle DB, proficiency in SQL
  •  Hands-on experience with application support on JAVA EE
  •  Strong analytical thinking, very good communication skills)
  •  Good time-management, organizational, multi-task and prioritization skills)
  •  Fluent English (written and spoken)


Advantage will be:
  •  Knowledge of any common scripting languages
  •  Previous experience in application support
  •  Experience in 24/7 on call support
  •  Experience in automated testing
  •  ITIL Foundation V3 certificated

BEHAVIORAL SKILLS:
  •  Incident /Problem /Change Management knowledge
  •  Customer focused personality
  •  Strong analytical thinking
  •  Willingness to learn
  •  Team player
  •  Ability to independently work on Projects and perform Technical Tests
  •  Ability to prioritize and multi-task to achieve goals and deadlines


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    DHL INFORMATION SERVICES (INDIA) LLP

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