Application Support Specialist

Chennai, State of Tamil Nādu, Indien Global Business Services 26944 13. April, 2020
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SUMMARY:

Application Support Specialist provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable, high quality, standards-compliant business applications software environment is developed and maintained with any weak links removed. The position also leads and supports internal improvement initiatives and programs.

RESPONSIBILITIES:

§Monitors and oversees the performance of the service they are responsible for, reporting the results as required and agreed

§Provides troubleshooting of the responsible service

§Coordinate activities and communicate with impacted stakeholders as per incident management process

§Deploy services and enhancements to supported services in accordance with agreed procedures, defined on a project basis

§Analyses Business Requirements for the service they are responsible for

§Develops knowledge of technical specialism(s)

§Maintain technical documentation and the knowledge of supported applications

§Provides advice, both reactively and pro-actively, to those engaged in activities where their technical specialism(s) are applicable

§Carries out specific assignments related to their technical specialism(s), either alone or as part of a team

§Provides, or assists with, quality assurance of activities involving their technical specialism(s)

§Develops and maintains quality standards and policies relating to their technical specialism(s)

§Educates those in related areas about their technical specialism(s)

§Liaises with staff responsible for the development of system enhancements to overcome known problems or further fulfill user requirements

§Following successful testing, takes responsibility for the adoption of new software releases from systems development staff or software suppliers, in accordance with ITS Processes and ensuring the continued support of the service thereafter

REQUIREMENTS:

·Hands-on experience with OCR / Intelligent OCR products (ABBYY FlexiCapture etc.)

·Hands-on experience performing desktop support, desktop troubleshooting, network troubleshooting

·Microsoft Windows 10 OS

·Solid network knowledge (DNS, IP config., Proxy,..)

·Web based application architecture & support

·MS Office 2013/2016 products, 3rd party application management

·Microsoft SQL Server – Basic

·Good communication skills in English and ability to handle pressure at work

BEHAVIORAL SKILLS:

·Incident / Problem / Change Management knowledge

·Customer focused personality

·Strong analytical thinking

·Willingness to learn

·Team player

·Ability to independently work on Projects and perform Technical Tests

·Ability to prioritize and multi-task to achieve goals and deadlines

Advantage will be:

·Automation/scripting

·Accepted IT industry certifications – ITIL, HDI, CompTIA, which provide a solid foundation for further IT career growth 


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