Head of BPO(Business Process Optimization)

Casablanca, Casablanca-Settat, Marokko Global Forwarding Freight 20470 15/01/2020
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Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

However we are an organization that is not just moving goods around but we have a very clear purpose, we are: Connecting People. Improving Lives.

We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Overall Job Purpose :

DHL Global Forwarding Morocco is looking for someone who can:

  • Ensure cross-functional alignment, process excellence and performance improvements enabling more efficiency, more effectiveness, more change capability
  • Ensure alignment and management of project portfolio and local initiatives
  • Drive the ISO certification process in DHL Morocco’s office

Main tasks and Key Responsibilities:

  • Lead the ISO 9001 and ISO 4001 certification project
  • Develops a culture of quality, process excellence and continuous improvement
  • Responsible for ensuring project portfolio management and alignment of country projects/initiatives in terms of process and quality management
  • Ensures cross-functional alignment
  • Responsible for Lean management practices implementation
  • Manages and measures local/global KPIs and reporting with agreed targets and identify performance gap / put corrective actions in place
  • Responsible for leading and driving performance and process improvement programs
  • Owns overall responsibility for Performance Improvement/FC activities, Business Process Optimization and Customer Implementation
  • Responsible for all tasks related to operational systems AFR/OFR/RFR (roll out of new system and/or new function / Training to product teams/ Raise tickets –escalation for any issue related to operational systems)

Reporting Lines:
Country Manager Morocco


  • In depth knowledge of product and related processes
  • ISO Certification Process Experience
  • Strong strategic orientation
  • Strong analytical skills
  • Strong results orientation
  • Collaboration and communication skills and information sharing
  • Strong leadership skills
  • Masters the change management process


  • Master degree in Transport and Logistics or Quality and good knowledge of ISO Certifications processes
  • Strong knowledge of excel and rest of MS Office
  • Fluent in Arabic, French and English

If this is something you would like to do, don’t hesitate and start your application.

Zahlen und Fakten

  • Geschäftsbereich

    DHL Logistics Morocco S.A.

  • Beschäftigungsart

    Unbefristet Vollzeit

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