Customer Service Specialist - Reefer
However we are an organization that is not just moving goods around but we have a very clear purpose, we are: Connecting People. Improving Lives.
We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist.
We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Overall Job Purpose:
Forwarding Morocco is looking for a customer service specialist, responsible
and specialized in the Reefer Product
Main tasks and Key Responsibilities:
• Strong Knowledge of reefer business and shipping line
• Sent booking request to S/L
• Sent booking confirmation to shipper and cnee with all vessel detail
• Coordinate with broker to handle customs formalities
• Coordinate with our trucker to pick up goods following customer request date
• Ensure that shipment adheres to the customer instructions
•Fill all detail regarding container detail (weight, container number, and vessel detail…..) in portnet
• Sent (VGM and shipping instruction) to the Shipping Line
• Check if all information in the bill of loading are correct
• Sent pre alert to customer and our agent
• Ensure that container are loaded on time to avoid storage
• Verify Costing and supervising transport, verifying document and dealing with shipper
• Maintain 90% customer satisfaction
- Preferably university degree in Transport and Logistics
- Strong knowledge of excel and rest of MS Office
- Fluent in Arabic, French and English
- Experience with Reefer products is a must
If this is something you would like to do, don’t hesitate and start your application.
Zahlen und Fakten
DHL Logistics Morocco S.A.