Export Operation Specialist - Calgary

Calgary, Alberta, Kanada DHL Global Forwarding, Freight req79722 13/06/2019
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Job Summary:

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding.  Our passion is to enable international trade.  We simplify our customer operations and maximize their opportunities.  

Our Calgary branch is seeking an Export Operations Specialist to join the logistics team.

Qualifications

  • Good knowledge of forwarding business, DGF
    products (AFR/OFR) and business systems
  • Good administrative skills
  • Results driven and attention to details
  • Ability to identify and meet customer needs in
    a pleasant, positive and friendly manner
  • Excellent communication and interpersonal skills

Key Activities


  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal
    guidelines as defined byproduct
  • Prepares, controls and distributes all required
  • Export documents to counterparts (carrier, consignee, supplier, etc.)
    complying with regulations and internal procedures
  •  Checks responses from counterparts and finalizes validation of required
    documents
  • Follows-up shipment status in the Export area, identifies incidents and
    ensures resolution of incidents
  • Keeps the Customer Service team updated, so the CS team can update the
    customer
  • Supports Customer Service in the incident and exception management
    resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and
    proposes solutions to improve/correct performance, as well as issue an
    Operational Irregularities (OI)
  • Performs IT systems related tasks to provide up to date information on
    shipment
  • Manages shipments’ profitability and bill customers and/or DHL offices
    accordingly
  • Interacts with Customer Service, Product, and Global Service Centers, if required

















    Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Zahlen und Fakten

  • Arbeitszeiten

    37.5 hours per week

  • Geschäftsbereich

    DHL Global Forwarding Canada

  • Reisetätigkeit erforderlich

    Below 25%

  • Beschäftigungsart

    Permanent Full-Time

  • Arbeitserlaubnis erforderlich

    Yes

  • Schichtarbeit

    Day time only

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