Customer Solution Coordinator

Budapest, Budapest, Ungarn DHL Supply Chain 65077 24. March, 2021
Jetzt bewerben
DHL Supply Chain is the leading provider of supply chain management services across the
globe, serving the consumer goods, technology and industrial products sectors with a variety of
contract logistic solutions. These include distribution centre management, global inbound
management of components to production lines, co-packing, and inventory management.

We are looking for a
Customer Solution Coordinator
to join our CSS Team

Main tasks and key responsibilities:

? Initiate and manage the development and implementation of customer specific
enhancements that improve pre-agreed performance metrics (KPIs),
? Identify the necessary cross-functional resources to successfully manage a customer
? Support Customer Solution Managers in preparation for Business Review meetings:
preparation of charts/dashboards,
? Collate and consolidate performance metrics from all cross-functional partners for
presentation to the Customer,
? Together with Customer Solution Manager being a customer Single Point of Contact for
all activities in the After-Sales environment,
? Identify, register and escalate service performance issues to internal partners in order to
coordinate resolution,
? Manage solutions at in the After-Sales environment to include day-to-day interactions,
issues analysis, escalation management, functional coordination, and Key Performance
Indicator Management,
? Communicate and drive contractual entitlement, Service Level Agreements (SLA’s) and
agreed operating procedures to internal partners, as documented in agreed Program
Specification Document.


? Fluent English knowledge
? Minimum 1/1,5 year experience in customer service
? Experience in international logistics field is an advantage
? Excellent working knowledge of Microsoft applications, especially excel (pivot
table/vlookup/macros) and power point
? Very strong customer focus
? Experience in escalation handling
? Very good communication skills

What we offer:

? Detailed training on DHL customers and products
? Dynamic and friendly team
? Internal development opportunities
? Stable multinational company background
? Modern working environment
? Home Office possibility, after probation period
? Extra benefits (discounted fee to Gilda Max network, All you can move offering, fruit days)
? DHL is an equal opportunity employer
? Cafeteria system even during probation period

Location: Budapest, Könyves Kálmán körút 11. C épület (Népliget Center), Hungary
Employment: full-time position
Working hours: office hours

Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Supply Chain Hungary Limited

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


Jetzt bewerben

„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn