Customer Service Coordinator - SHIFT

Budapest, Budapest, Ungarn DHL Supply Chain 59922 8. February, 2021
Jetzt bewerben

DHL Supply Chain is looking for a

Customer Service Coordinator

to work in shift

Responsibilities:

  • Professionally answers customer queries: mainly in written form by e-mails, orders, online chats,
  • occasionaly phone calls
  • Provides professional technical support to consumers based on strong product knowledge
  • Uses customer's and self owned systems according to the customers work instructio
  • Follows up emails, queries/orders/deliveries according to the customers work instruction
  • Investigates problematic cases, shipments, requests
  • Communicates with central/local/satellite warehouses, escalates issues to higher level
  • Checks and solves issues escalated by the customer

Employee perks, benefits:

  • Detailed training on customers and products
  • Dynamic and diverse team
  • Stable multinational company background,
  • Modern working environment, brand new office
  • Internal development opportunities
  • Extra benefits (fruit days, pizza days, benefitial holiday possibilities)
  • We are an equal opportunity employer
  • Cafeteria system even during probation period
  • Come by bicycle, you will have option for a refreshing shower before work.

Personality requirements and skills:

  • Secondary education (College or university degree is an advantage) - fresh graduates are also welcome to apply
  • Very strong customer focus
  • Good communication skills
  • PC literacy , especially in Excel
  • SAP system knowledge is an advantage
  • Team work and dynamic approach
  • Ability to work in 24/7 shifts/ night shifts or weekends shifts

Location:Budapest, Könyves Kálmán körút 11. C épület (Népliget Center), Hungary

Contract type:full-time



Zahlen und Fakten

  • Arbeitszeiten

    8

  • Geschäftsbereich

    DHL Supply Chain Hungary Limited

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit

    Gemischt

Jetzt bewerben

„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn