Customer Service Coordinator - SHIFT

DHL Supply Chain is looking for a

Customer Service Coordinator

to work in shift

Responsibilities:

• Professionally answers customer queries: mainly in written form by e-mails, orders, online chats,
• occasionaly phone calls
• Provides professional technical support to consumers based on strong product knowledge
• Uses customer's and self owned systems according to the customers work instructio
• Follows up emails, queries/orders/deliveries according to the customers work instruction
• Investigates problematic cases, shipments, requests
• Communicates with central/local/satellite warehouses, escalates issues to higher level
• Checks and solves issues escalated by the customer
  
  

Employee perks, benefits:

• Detailed training on customers and products
• Dynamic and diverse team
• Stable multinational company background,
• Modern working environment, brand new office
• Internal development opportunities
• Extra benefits (fruit days, pizza days, benefitial holiday possibilities)
• We are an equal opportunity employer
• Cafeteria system even during probation period
• Come by bicycle, you will have option for a refreshing shower before work.

Personality requirements and skills:

• Secondary education (College or university degree is an advantage) - fresh graduates are also welcome to apply
• Very strong customer focus
• Good communication skills
• PC literacy , especially in Excel
• SAP system knowledge is an advantage
• Team work and dynamic approach
• Ability to work in 24/7 shifts/ night shifts or weekends shifts

Location:Budapest, Könyves Kálmán körút 11. C épület (Népliget Center), Hungary

Contract type:full-time