Solution Development Manager LSH/ Clinical Trials Logistics (m/f/x)

Brüssel, Region Brüssel-Hauptstadt, Belgien Customer Solutions & Innovation 34532 7. July, 2020
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Solution Development Manager LSH/ Clinical Trials Logistics (m/f/x)



At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

We are looking for a Solution Development Manager (m/f/x) who will take care of the future development of our service and solution portfolio within the area of Clinical Trials Logistics (CTL). As a SDM CTL you will be responsible to build customer value through developing winning solutions and service offerings resulting in a sustained profitable growth for DHL. We are looking for someone with a strong self-starter attitude and conceptual thinking capabilities who will support us in bringing the CTL area into its next chapter of growth.

The job can be located in Brussels (Belgium), Amsterdam (Netherlands) or Bonn (Germany).

Your tasks

Developing Commercially Viable & Innovative Solutions

  • Proactively develop and offer x-divisional solutions for the Clinical Trials Logistics area that leverage all relevant products & capabilities of DHL divisions
  • Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external
  • Understand key DHL & customer’s business drivers (e.g. revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment

Strategic customer engagement & planning

  • Lead strategic customer dialogues with global decision makers in the field of R&D logistics to identify customer's business objectives, Clinical supply chain requirements & challenges
  • Create future opportunities by translating customer needs & business trends into potential solutions

Relationship & opportunity development

  • Position yourself as a strategic resource in developing innovative solutions for the area of CTL
  • Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities
  • Manage the renewal agenda in a proactive manner at a global and regional level

Preparing, winning & implementing the deal

  • Create and present high complexity solutions to customer demonstrating clear business & solution fit
  • Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI
  • Working closely with the Clinical Logistics teams in all DHL Divisions to develop and deploy effective solutions that meet the customer needs
  • Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer

Service management & account maintenance

  • Act as key contact for customer and channel the communication toaccount teams and DHL internal functions
  • Support effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year

Strategic Thinking & Targeting

  • Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the same
  • Proactively identify best fit opportunities for DHL across regions/products/solution

Working Across the Business

  • Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale
  • Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation

Your profile

  • University degree in Business, Logistics or related
  • 3-5 years’ experience in the Life Sciences Logistics Industry, with and excellent understanding of the requirements within the Clinical Trials Logistics area in particular
  • Excellent understanding of the Clinical Trials Logistics set-up and the roles the different players perform (Sponsors, CROs, CMOs, LSPs)
  • Alternatively experience in working on the Customer R&D Logistics area, or within a CRO or CMO, or Specialty Courier environment
  • 5 years’ experience in solution design, operational, performance and project management
  • 3-5 years’ of commercial management experience
  • 3 years’ Consultative Selling experience working at board level in an international environment
  • Knowledge of key CRM tools and system, preferably SalesForce
  • Excellent conduct of a Supply Chain analysis and development tool (Vizokio, SC Guru or similar)
  • Excellent analytical & problem solving skills
  • Effective presentation & facilitation skills
  • Excellent business English (written and oral)
  • Structured work approach with an eye for the detail but w/o leaving the bigger picture
  • Being able to ‘Think outside the box’ and develop creative solutions
  • International exposure and cultural sensitivity
  • Excellent of the different drivers within the CTL environment and a proven strength to translate opportunities into winning solutions
  • Ability to work independently and within a team to deliver results
  • Ability to lead and influence without formal authority
  • Ability to adapt and perform under changing and uncertain conditions
  • Ability to manage virtual, global teams
  • Willing to undertake (extensive) regional and partly international travel

Your benefits
We offer excellent employee benefits, a competitive salary package and great development opportunities.

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at

We are looking forward to your application.


Zahlen und Fakten

  • Geschäftsbereich

    Deutsche Post DHL Research and Innovation GmbH

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

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