Middle Mile Operations Performance Manager

Bratislava, Bratislava, Slowakei (Slowakische Republik) DHL eCommerce Solutions 52471 18. November, 2020
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Middle Mile Operations Performance Manager

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL eCommerce Solutions is one of the divisions of DHL, dedicated to both domestic and international parcel delivery, through our cutting-edge cross-border products. We are looking for a Middle Mile Operations Performance Manager to join our international team, to drive middle mile processes in DHLeCS.

Position Location: Bratislava, Slovakia


Your main responsibilities would be (but aren’t limited to):

  • Support planning and scheduling of network Transports across Europe
  • Work with the network-wide Middle Mile/Transport monitoring tool,  ensure completeness and quality of entries across the network
  • Drive the development of a quality cockpit and corresponding  performance reviews
  • Control the Middle Mile network service quality in areas such as Line haul and Terminal Operations
  • Analyze and continuously improve Middle Mile service quality and processes
  • Propose tactical and operational initiatives for Middle Mile network performance improvement (financially and operationally)
  • Support development of Middle Mile Standard Operation Procedures
  • Manage the interface to internal & external stakeholders for  performance related matters and drive actions supporting the achievement of service quality and financial targets
  • Represent Middle Mile Operations in cross-functional projects


  • In-depth understanding of  operations processes, particularly Transport and Terminal Handling in CEP business
  • Strong analytical and structuring skills, attention to detail
  • Very good communication and presentation skills
  • Excellent cooperation skills in international teams
  • Good listening and negotiation skills, persistence
  • Good knowledge of measurement and data exchange tools / systems
  • Very good Microsoft Office knowledge, especially Excel and PowerBI
  • Independent and structured work approach
  • Maturity and broad work experience
  • Work under time pressure to meet report deadlines
  • Committed, flexible, self-confident and stress resistant


  • 2 years in logistics, CEP, Forwarding or Freight industry, preferably in the operations department
  • University Degree, bachelor (min), preferably MBA or equivalent
  • Mgmt. education in logistics, business information, engineering or equivalent
  • Excellency in English language (spoken, written)
  • Multilingual (German, other EU language) is a plus
  • Project and process management knowhow

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