Junior Network Quality Manager (m/f/d)

Bonn, Nordrhein-Westfalen, Deutschland Global Forwarding Freight 46183 12. October, 2020
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Junior Network Quality Manager (m/f/d)



We are DHL Freight - a group of 13,000 road cargo experts operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity predicting the next potential issue, anticipating the next global trend. Because at DHL Freight, we're not simply about freight forwarding. We're about forward thinking ways to connect people - and improve their lives. 

We are looking for a Junior Network Quality Manager (m/f/d) in Bonn. In this role and as a member of the Network Operations Team at Global Head Office DHL Freight, you will manage internal stakeholder and country responsibilities for a sustainable Performance Management process in Terminal Based Operations. You will also support the Network Management team with analysis on network efficiency short-falls and cost optimization patterns, analyze operational root causes and initiation of an internal improvement dialogue.

In this role, you will:

  • Control the LTL network service quality in areas such as Line haul, Terminal Operations and Pick-up & Delivery
  • Continuously improve overall service quality of LTL products
  • Support the development of a quality cockpit and corresponding management dialogues 
  • Manage the transition of current Quality Management procedures into a KPI-based Network Management approach
  • Maintain and develop operational KPI requirements in alignment with Network Management team and BPM/ Reporting function
  • Propose tactical initiatives for LTL network performance improvement (financially and operationally) and drive process standardization to ensure sustainable integration in the overall Network Management process
  • Manage the interface to internal stakeholders for performance related matters and drive actions supporting the achievement of service quality and financial targets 
  • Represent Network Management in projects

Our perfect match: 

  • You have university degree or equivalent working experience 
  • Ideally, you gained minimum 2 years of working experience in Logistics or Quality Management
  • You have computer proficiency and solid MS Office skills (Word, Excel, PowerPoint)
  • You convince with excellent communication & presentation skills
  • You have a strong personality with willingness to take responsibility and ability to drive change 
  • You have a structured way of working
  • You are a team player with ability to work on topics in a self-organized way
  • You have good analytical skills, ability to translate analysis into conceptual approaches
  • You have basic project management skills
  • You are fluent in English (both written and spoken) and have at least basic German skills (an additional European language is advantageous)

Your contact:

Antonia Stieglitz will be happy to answer your questions at Antonia.stieglitz@dhl.com.

Interested in this opportunity? Please click Apply and send us your complete application. 

For further information on DHL Freight check out this video

We look forward to receiving your application. 


Zahlen und Fakten

  • Arbeitszeiten


  • Geschäftsbereich

    DHL Freight GmbH

  • Reisetätigkeit erforderlich

    less 20%

  • Beschäftigungsart

    Unbefristet Vollzeit

  • Schichtarbeit


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„Die Deutsche Post DHL bietet mir Sicherheit, die Chance mich weiterzuentwickeln und die Möglichkeit, in fast jedem Land der Welt zu arbeiten.“

Aktueller Mitarbeiter – Senior Consultant in Bonn